Sarah Vantfoort Email & Phone Number

Ontario, Canada

Helping small businesses be successful!

As the Client Experience Manager I am responsible for hiring, onboarding, training, reviewing, scheduling, and managing a client facing sales team of full-time and part-time employees. I utilize data collection and analysis of employee closing ratios, setting monthly sales targets, and forecasting labour budgets. My role is responsible for managing escalated client concerns; presenting solutions to the client and completing internal investigations. At TMB I collaborate with the Marketing Team, CFO, CEO, and Operations Manager for business planning; managing the communication and implementation of important changes to all employees.

Guelph, Ontario, Canada

As a Bridal Stylist I was responsible for guiding clients through the unique and impactful experience of buying their wedding dress. In this role I quickly built a strong rapport with clients and their guests, and educate them on the bridal industry. I was responsible for answering phones, responding to voicemails, replying to client inquiry emails, and ensuring dress pick ups were ready for their appointment times.

Guelph, Ontario, Canada

As an Assistant Manager I planned and implemented an annual budget, including long-term capital projects to improve facility efficiencies (coordinating and supervising contractors and trade workers to ensure safe project completion). I worked alongside the internal Health and Safety Committee to ensure OSHA and other safety legislation are being followed (building fire codes, food safety regulation, quality assurance inspections, etc.). In my role I managed preventative maintenance and repairs for a fleet of 8 forklifts and a scissor lift to ensure safe operation. I hired, trained, developed SOPs, coached, disciplined, and mentored 30 employees; collaborating with the Human Resources department for escalated staffing concerns. Managing inventory accuracy (through cycle counts), improving warehouse process efficiencies, and collaborating with the IT department to implement the best utilization of AX dynamics software. Collaborated with the sales team, Production Manager, Distribution Manager, Regional Warehouse Manager, and customers to ensure operations are seamless for large customer orders and internal projects

Guelph, Ontario, Canada

As a Field House Attendant I demonstrated excellent time management skills when balancing shift tasks with booking, setting up, and monitoring events as well as performing regular maintenance on the indoor track and field to ensure the facility bookings run smoothly and the facility is safe for all users. At the Gryphon's Field House I assisted in the set-up and tear down for large facility rentals and special events. I provided great customer service in person, over the phone, or through email, using problem solving to coordinate contact with facility staff and address any customer concerns. In my role I maintained thorough, organized, and neat logs of shift tasks, sales, and rental information to set up my coworkers with all the information they need to have a productive shift.

Port Perry, Ontario, Canada

Coached rowers of varying ages and levels of skill. Collaborated with co-worker to create training plans and research skills to improve athletes technical skills and fitness. Maintained boathouse landscaping and cleanliness, and completed regular equipment maintenance and repairs.

Guelph, Ontario, Canada

As a Farmland Program Assistant I was responsible for increasing membership growth and donations through attending farmers markets and going door to door to engage with the public. Public outreach also included creating educational social media posts and writing blog posts to provide up to date information on OFT news. In my role I assisted in performing farmland compliance inspections and built relationships with farmland owners. Other projects at OFT include- organizing, scanning, and filing 7 years of financial and legal paperwork- writing grant applications to obtain continued funding for the organization- budgeting, planning, and organization of the annual Farmland Forum, resulting in an increased attendance from the previous year

London, Ontario, Canada

Utilized warehouse ERP software to accurately pick and pack custom orders at the LCBO distribution warehouse. Assembled products effectively onto pallets to minimized damaged product in transportation. Kept a clean work environment and supported other team members to meet daily picking targets.