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@sutterphysicianservices.com
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3 phones found area 916
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LinkedIn matched
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Sarah Volzer is listed as Telecommunications Analyst III at Sutter Shared Services at Sutter Shared Services, a with 637 employees, based in Clearfield, Utah, United States. AeroLeads shows a work email signal at sutterphysicianservices.com, phone signal with area code 916, and a matched LinkedIn profile for Sarah Volzer.
Sarah Volzer previously worked as Telecommunications Analyst III at Sutter Shared Services and Supervisor - Workforce Management at Sutter Shared Services. Sarah Volzer holds Bachelor Of Arts (B.A.), Music from University Of Utah.
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AeroLeads found 1 current-domain work email signal for Sarah Volzer. Compare company email patterns before reaching out.
Over 20 years Customer Service Experience in several areas including Call Center, email, and face to face interaction. 5+ years Office Administration experience. 4+ years experience Workforce Management and Scheduling & Forecasting. Recognized for high productivity, efficiency, and accuracy.
Listed skills include Customer Service, Workforce Management, Microsoft Office, Forecasting, and 23 others.
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A career timeline built from the work history available for this profile.
West Valley City, Ut
Implementation and support of technical solutionsTroubleshooting and resolving issues in VOIP EnvironmentModify the telecommunications systems to improve efficiencies.Provide technical analysis, evaluation, implementation and support of product upgrades and requested changesSpecial Projects as assigned.
Supervision of a team of 3 Scheduling AnalystsManage time keeping and work schedules for employeesOne on one coaching and development of employeesCoordinate Workforce Management expectations with operationsCollaboration with Operations to meet workgroup and center metrics
West Valley City, Ut
Develop and maintain collaboration sites; SharePoint and other sites.Work closely with the implementation team to facilitate, manage, and execute new client services, application changes, protocols, and deployments.Use of AnswerPath system to build and maintain workflows for lines of business.Creation and maintenance of Access databases for projects to assist in tracking and reporting.
West Valley City, Ut
Report preparation and analysis for contact center performance metrics.Technical expertise with database and spreadsheet applications; SQL and Excel.Understand and visually represent complex data sets.Production and development of various recurring daily, weekly, monthly, quarterly and ad hoc reports.
West Valley City, Ut
Dual Role – Supervisor and Scheduling AnalystSupervision of a team of 5 Workforce Management Coordinators and 2 Scheduling AnalystsManage time keeping and work schedules for employeesOne on one coaching and development of employeesCoordinate Workforce Management expectations with operationsCollaboration with Operations to meet workgroup and center metrics
West Valley City, Ut
Forecast volume and headcount for service lines Gather data and analyze metrics and trendsCreate staffing models for new lines of business Generate Schedules and optimization
West Valley City, Ut
Provide Intra-day Management of Call Center queues ensuring representatives were in correct status to handle call volume.Provide Scheduling and Forecasting service for inbound calls.Manage and schedule overtime requests to assist call volume.Create and sent out hourly reporting for center statistics.Nurse Scheduling
Provided Scheduling and Forecasting services for center inbound calls.Processed 3000+ Schedule Adjustments per month submitted through various tools.Managed Call Center scheduled offline time and ensured supervisors were within guidelines.Analyzed total scheduled time in relation to actually time taken and utilized this information to identify behaviors that may need attention from supervisors.Tools utilized to perform job functions include; IEX, Enterprise Administrator (EA), Workflow Manager, Enterprise Management System (EMS).
Supervised 8-12 new hire representatives upon completing initial training.Coached representatives on performance and inbound calls.Provided additional training and coaching in areas representatives were struggling.Provided administrative support for representatives relating to time off, schedule management, and job related information related to Human Resources.
United States
Performed 30 Quality Audits a day for all centers to track trends and provide data for analysis.Worked closely with supervisors and managers to provide feedback for new Quality auditing tools in order to provide trends. Knowledge of eQuality system and quality audit processes.
United States
Answered 250+ customer calls per week assisting customers with advanced devices, technical support issues, billing and general questions.Attended and facilitated trainings for new equipment, process changes and common technical support issues.Supported representatives through phone and online chat inquiries regarding technical support issues.Work in conjunction with supervisors to facilitate coaching of audits and additional trainings.
United States
Performed data entry coding for unreadable mail from scanned images.
United States
Point of contact for two supervisor teams 15-20 representatives.Assist employees with questions related to job functions and administrative processes.Assisted in the creations of new quality processes in n effort to more effectively communicate business needs.Facilitated quality calibrations with members of the quality team and representatives.Piloted the integration of equality for unique work groups.
United States
Facilitated trainings for existing representatives to improve performance and efficiency.Developed training outlines and documents to assist with future trainings.
United States
Fraud and Investigations of eBay Auctions reported by members.Proactively searched for auction violations on eBay site using internal search tools and vendor tools to investigate.Powerseller Phone support of Auction violations.
Other employees you can reach at sutterphysicianservices.com. View company contacts for 637 employees →
Melissa Van Bibber
Colleague at Sutter Shared ServicesSalt Lake City Metropolitan Area, United States
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Yer Thao
Colleague at Sutter Shared ServicesGreater Sacramento, United States
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Daniela Vazquez
Colleague at Sutter Shared ServicesProvo, Utah, United States
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Scott G.
Colleague at Sutter Shared ServicesGreater Sacramento, United States
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Heather Brockmeyer
Colleague at Sutter Shared ServicesSacramento, California, United States
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Ashley Barnes
Colleague at Sutter Shared ServicesSacramento, California, United States
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Arshaluis "Lucy" Danoyan
Colleague at Sutter Shared ServicesSacramento, California, United States
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Zhanna Mkrtychan
Colleague at Sutter Shared ServicesSacramento, California, United States
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Julie Truehill
Colleague at Sutter Shared ServicesMagna, Utah, United States
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Cara Schrage
Colleague at Sutter Shared ServicesSalt Lake City, Utah, United States
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Activities and Societies: Orchestra, Choir, Honors Program
Quick answers generated from the profile data available on this page.
Sarah Volzer works for Sutter Shared Services.
Sarah Volzer is listed as Telecommunications Analyst III at Sutter Shared Services at Sutter Shared Services.
AeroLeads has found 1 work email signal at @sutterphysicianservices.com for Sarah Volzer at Sutter Shared Services.
AeroLeads has found 3 phone signal(s) with area code 916 for Sarah Volzer at Sutter Shared Services.
Sarah Volzer is based in Clearfield, Utah, United States while working with Sutter Shared Services.
Sarah Volzer has worked for Sutter Shared Services, Verizon Wireless, United States Postal Service, and Ebay.
Sarah Volzer's colleagues at Sutter Shared Services include Melissa Van Bibber, Yer Thao, Daniela Vazquez, Scott G., and Heather Brockmeyer.
You can use AeroLeads to view verified contact signals for Sarah Volzer at Sutter Shared Services, including work email, phone, and LinkedIn data when available.
Sarah Volzer holds Bachelor Of Arts (B.A.), Music from University Of Utah.
Sarah Volzer is listed with skills including Customer Service, Workforce Management, Microsoft Office, Forecasting, Queue Management, Multi Tasking, Quality Assurance, and Timely Decision Making.
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