Sarah Sikes, Mba Email & Phone Number

Birmingham, Alabama, US

Charlotte, North Carolina, US

• Work with the line of business subject matter experts and scrum delivery teams to analyze, design, build, and support various applications that enable auto loan servicing at Truist.Key Contributions:
• Owned the product backlog, responsible for the refinement and prioritization for three teams and up to twenty-seven applications.
• Built and managed the program technology roadmap.
• Coached and implemented Agile methodologies, helping three teams to transition from waterfall to Agile.
• Operated as an interim Scrum Master for two teams during our Agile journey in addition to my Product Owner responsibilities.

Dallas, TX, US

• Rapidly acquire advanced expertise in the Covered Care platform to onboard new healthcare provider clients, create and manage client training programs, and recommend best practices for product integration and usage.Key.
• Built a self-serve training module for providers to learn the Covered Care provider portal platform using Articulate 360.
• Managed project requirements and collaborated with development teams to enhance the provider portal platform.
• Developed a new onboarding process to streamline provider onboarding, implementation, and overall internal communication around these efforts, enabling rapid onboarding of 29 providers within the first three months of.
• Served as the primary point of contact for providers during onboarding by coordinating meetings, gathering requirements, implementing configuration, and training newly enrolled providers.

Westlake, Texas, US

• Partner with clients to manage projects, gather business requirements, and translate them into a successful system configuration. Manage day-to-day relationships by working side-by-side with various internal and.
• Serve as the primary implementation manager for assigned clients
• Manage the defi customer onboarding experience from beginning to end for assigned clients
• Coordinate meetings, gather requirements, implement configuration, project manage and report on KPI’s on all assigned clients
• Coordinate and execute all efforts internally on behalf of the client to resolve any onboarding gaps, answer questions, complete requests ensuring the right resources are engaged timely to serve the client best
• Review client configuration and business processes and make recommendations that maximize the potential of defi products

Westlake, Texas, US

• Help develop and execute the strategy of our product's message and capabilities through training videos and well-crafted articles, feature guides, and release notes that educate and inspire learning amongst our.
• Continuous curiosity in the learning of our many auto finance products and their features.
• Work closely with an Agile product development team to guide user experience and build products that are easier to learn.
• Define, document, and execute processes, standards, guidelines, and style sheets for all learning collateral.
• Write and publish demonstrable articles and feature guides to our defi COMMUNITY site.
• Identify, quantify, and track key performance metrics to indicate engagement in our online learning community and product feature adoption to improve the content continually and present ROI to all stakeholders.

Westlake, Texas, US

• Be the subject matter expert on the defi LOS (Loan Origination System) and use that extensive knowledge to troubleshoot and diagnose client challenges. Guide clients through training when challenges involve.
• Communicate to the Product and Technology team members on any findings that impact business processes and client implementation
• Work intimately with the product and have a deep understanding of its capabilities and limitations
• Document product features, best practices, and limitations internally and externally through release notes, knowledgebase articles, and product wikis.
• Work closely with Product Managers and Technology teams to document development tickets and testing the resulting code fixes for quality assurance and client acceptance.
• Support the product team with customer inquiries, troubleshooting, and configuration of the defi LOS product.

Keller, Texas, US

• Provide functional systems support for our business and database applications to all departments equipping them in areas including event registration & check-in, volunteer management, contact management, attendance.
• Built and maintain our business intelligence dashboard using multiple technologies
• Provide ongoing training and education to staff to help raise functional capability with our various business and database applications
• Develop and document standard processes and training materials for over 20 departments across two locations including collaborative intranet tools and instructional videos
• Assemble and lead a team of leaders from each department to identify and address challenges with technology, systems, and processes
• Design database systems, naming conventions, and other standards and practices to facilitate effective preparation, execution, and strategic analysis of events and other projects to measure return on investment

Keller, Texas, US

• Provide financial and administrative support in order to ensure effective, efficient, and accurate financial and administrative operations. Provide functional systems support and training to all ministry departments on.
• Maintained and provided functional support and training to all departments for accounts payable software
• Developed processes for daily data conversion and migration between disparate accounting software platforms
• Developed and managed an automated accountability report to visually represent progress on key functional goals for the finance and operations department
• Created automated process for collecting and converting user form submissions into accounts payable invoices and delivering them to the accounts payable platform
• Negotiated copier lease contract and was the point of contact for all vendors

Keller, Texas, US

• I had the privilege of contributing to and quantifying the explosive growth of the children’s ministry. I developed processes to help us become more efficient, and therefore, more effective.
• Improved the preschool and elementary curriculum to better fit our available resources and classroom time
• Developed processes for volunteers to easily convert abstract curriculum into classroom-ready materials
• Designed a database implementation plan to track volunteer information and simplify bulk communication
• Streamlined administrative processes related to data entry, volunteer management, and maintaining the budget
• Recruited, trained, and coordinated volunteer administrative team and teachers

• Maintained accounting records and made financial projections and decisions for my web hosting and software development company. Also assisted in development planning and marketing.
• Learned Quickbooks and organized and maintained all accounts receivable and accounts payable
• Filed all taxes and 1099’s
• Assisted in the planning and structure of our church management SaaS platform

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bs), Interdisciplinary Studies

Education record

Education record