• Provide high-quality administrative support including but not limited to designing flyers for events, compiling and sending newsletters, managing correspondence, creating and maintaining databases, etc. • Coordinate media and communications activities across the organisation to support a range of projects and initiatives. • Develop, update and promote content on the website and social media platforms with excellent attention to detail, proofreading and copy-editing skills to strengthen the brand and maintain a presence. • Deliver proactive and efficient project support and coordination by:o hosting and recording Zoom sessions, o managing enrolments, o recording and maintaining rehearsal/event attendance and payment lists, o distributing music to current and new members, o collecting money and writing invoices for member’s term and music fees, o assisting with stage management for performances both front and back of house,o and other duties as needed. • Collaborate and liaise with admin and music staff to assist with duties, streamline activities and ensure overall success. • Engage with diverse individuals in a friendly and professional manner via the phone, email and in-person, answering general queries, providing detailed and accurate information, providing excellent customer service and ensuring to build lasting relationships and rapport.

• Work closely with Music Director and working group, assisting in the smooth running and recording of all rehearsals and carrying out other ad hoc duties as required. • Provide quality and efficient support by setting room for rehearsals, managing enrolments and re-enrolments, recording and maintaining rehearsal/event attendance and payments lists. • Maintain THECHO!R website and member page, coordinating and managing content rehearsal files for members to access.• Accurately collect money and writing invoices for member’s term and music fees whilst updating and maintaining THECHO!R member database.• Maintain member engagement through regular email newsletters.• Engage with diverse individuals in a friendly and professional manner answering general queries, providing detailed and accurate information, providing excellent customer service and ensuring to build lasting relationships and rapport.• Organise and supervise all aspects of music preparation, ensuring all members have music, distributing music to current and new members at rehearsals and ordering sheet music for current members, guest folders and new members. • Maintain accurate record of each member’s sheet music, including all spare sheet music and guest folders, cataloguing all sheet music part of the THECHO!R repertoire and sorting music folders for musicians at THECHO!R performances.

• Manage Social Inclusion Week promotions on social media platforms including monitoring and posting events and information on Facebook and Twitter. • Communicate with the Social Inclusion Week event holder to effectively and efficiently coordinate activities and events.• Manage the production and publication of internal and external communications such as emails and newsletters as well as editing videos and audio recordings to be posted online or sent to radio stations. • Develop, update and promote content on the website and social media platforms with excellent attention to detail, proofreading and copy-editing skills to strengthen the brand and maintain a presence. • Answer Social Inclusion Week emails and general queries along with corresponding with staff/volunteers and clients, creating, updating and maintaining databases, with exceptional communication, time management and prioritisation skills.

• Provide high-quality administrative support including but not limited to designing flyers for events, compiling and sending newsletters, managing correspondence, creating and maintaining databases, etc. • Assist the Artistic Director and Festival Manager with the front of house and backstage to ensure smooth operations and successful delivery of performances and the festival. • Develop, update and promote content on the social media platforms with excellent attention to detail and copy-editing skills to strengthen the brand and maintain a presence.

• Process through the checkout, scanning items, processing payments, and engaging with customers whilst providing great customer experience and exuding excellent customer service, enthusiasm, energy and pace. • Assist customers by professionally answering their queries and/or processing orders on the self-checkout machines. • Successfully manage the self-service area, judicious in carrying out assignments without direction and attaining results regardless of task levels.

• Provided high-quality administrative support including but not limited to designing flyers for events, compiling and sending newsletters, managing correspondence, creating and maintaining databases, etc. • Coordinated media and communications activities across the organisation to support a range of projects and initiatives.• Developed, updated and promoted content on the website and social media platforms with excellent attention to detail, proofreading and copy-editing skills to strengthen the brand and maintain a presence. • Delivered proactive and efficient project support and coordination by: o managing enrolments for project choirs, o recording and maintaining rehearsal/event attendance and payment lists, o distributing music to current and new members, o collecting money and writing invoices for member’s term and music fees, o assisting with stage management for performances, and other duties as needed. • Collaborated and liaised with admin and music staff to assist with duties, streamline activities and ensure overall success. • Engaged with diverse individuals in a friendly and professional manner via the phone, email and in-person, answering general queries, providing detailed and accurate information, providing excellent customer service and ensuring to build lasting relationships and rapport.

• Compiled, edited, proofread, designed and published Community Music Victoria’s bi-monthly, state-wide newsletters Shout! and Shout! Extra.• Undertook a range of administrative duties including answering phones, emailing, maintaining the database and redirecting large quantities of emails to other team members in an accurate, efficient and high-quality manner. • Developed, updated and promoted content on the social media platforms with excellent attention to detail, proofreading and copy-editing skills to strengthen the brand and maintain a presence.

• Assisted in the development and delivery of lessons and studio preparation, helping with the setup of equipment, performing loading and testing software, and maintaining recording workstations. • Provided a warm, supportive, nurturing, safe and stimulating environment for students, treating everyone with dignity and respect and building a positive relationship with individuals. • Carried out a combination of administrative and marketing duties, including communications, maintaining databases, note-taking, typing letters and flyers.

• Undertook front office reception duties emailing and updating the address book including answering phones and ensuring all phone calls were attended to in a prompt and courteous manner. • Assisted in administrative functions, typing letters and newsletters, creating an events calendar, researching, banking and posting large quantities of mail to support effective service delivery and day-to-day operations. • Demonstrated strong communication, interpersonal and customer service skills as well as the ability to work with a broad range of people from a variety of backgrounds and experiences.