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Does your business need someone to make your processes efficient and effective, deliver change and build a culture of operational excellence?I can help you as a transformation and change specialist having Lean Six Sigma Black Belt, Change Management Practitioner and Project Manager qualifications. With a previous career in accounting and having vast experience in shared service environments and also in team management.Transformation, Change and Project Management• Demonstrable experience of delivering both incremental change and step change using problem solving and project methodologies. • Installing automation as well as improving process and customer outcome via process improvement by the operators. • Delivering change in a people-centric way whilst delivering the benefits required by a business.• Skilled in leading Pan European projects and managing 3rd party supplier relationships• Experienced in both financial services sector and UK and European shared service centres.• Restructuring finance transaction team experienceLeadership• Extensive experience in managing, having led pan European teams of up to 60, as well as regularly coaching and mentoring staff members.• Building effective stakeholder relationships at all levels, a personable and confident communicator.• Passionate about change and working with teams to improve their processes and helping them achieve a culture of continuous improvement and operational excellence. Personal Skills • Delivering change with a friendly, practical "roll my sleeves up" approach - not a text book to the letter methodology approach. Change and transformation is a journey and it is about adapting and changing to the environment, issues and challenges around us that gets the results. • Handled restructuring of teams and all associated HR activity• I am experienced in helping shape strategy and vision driving this forward into everyday life of a team.
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Head Of Shared ServicesHeadlam Group Plc Sep 2024 - PresentBirmingham , Gb -
Finance Transformation And Business Change ManagerHolland & Barrett May 2024 - Aug 2024Nuneaton, England, Gb -
Associate Director, Process Improvement And Automation Lead - OutsourcingRsm Apr 2022 - Apr 2024London, Gb -
Strategy ManagerPhoenix Group Oct 2021 - Mar 2022London, Gb -
Finance Transformation Programme DirectorCbre Jul 2020 - Oct 2021Dallas, Tx, UsResponsible for leading large scale transformation programmes through Europe, within finance. Leading a team of senior programme managers and programme managers.Working closely with senior stakeholders and board, business users including shared services centre and third party suppliers. Delivered successful P2P remediation programme along with onboarding and managing team remotely including overseas recruitment. -
Head Of Transformation And Continuous Improvement EuropeNch Europe Shared Service Centre Aug 2018 - Apr 2020Responsible for delivery of transformation projects across Europe whilst continuing to develop a culture of continuous improvement and operational excellence. As part of senior management team I had accountability for driving improved employee engagement as well as being coach and mentor to high performers.Transformed purchase to pay by re-design of purchase order process and automation of invoice processing and matching. Delivering large scale efficiencies and savings, during which time I was also head of the function to assist the change programme pace, with a team of 10, including 1 manager.Delivered large scale system changes to order to cash via Advanced Oracle module as well as improvement to disputed debt and credit note processes. Delivery of Kaizen events with European HR at annual conferenceTraining and introduction to LEAN for IT teams
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Head Of Transformation And Financial Operations EuropeNch Europe Oct 2017 - Aug 2018Wolverhampton, West Midlands, GbResponsible for operational management and accountability of performance of 60 staff in 4 European countries for order to cash, purchase to pay and cash allocation and billing. Identify areas for transformation projects for pipeline and ensure all continuous improvement opportunities are identified and delivered. Embed a lasting culture of continuous improvement and operational excellence.Delivered operational excellence training to drive correct behaviours for high performing teamsDeveloped KPI and metrics and track monthly data on DSO/DPO and volume of credit and re-bill. Embedded daily KPI reviews in team (information centres) Ensured clear monthly collection targets set for Order to Cash teamDevelop practical daily tasks and working practice for the credit controllers in Order to Cash Customer satisfaction surveys developed for purchase to payEmbedded performance development structure in my span of controlReviewed skills gaps and sourced internal/external coaching and training for team members Accountable for ensuring all bad debt, refunds, write off were processed in line with finance team deadlinesCoach and mentor to high performer. -
Head Of Lean EuropeNch Europe Sep 2015 - Oct 2017Wolverhampton, West Midlands, GbResponsible for embedding Lean at European Finance Shared Service Centre and in Supply Chain and Manufacturing plant in Czech Republic. Lead on Lean projects in all financial shared service teams as well as Supply Chain, Planning, HR PurchasingDeveloped face to face and online LEAN training courses Trained white and yellow belt LEAN courses to circa 120 staff in both UK and Czech RepublicDeveloped suite of branded LEAN documentationDeveloped and embedded best practice Operational Excellence tools - information centresDevelopment of process library across Finance functionsDelivered extensive LEAN projects through finance Coached a team of "LEAN Champions" to yellow belt level and set up LEAN suggestion andfeedback sessions -
Continuous Improvement ConsultantWesleyan Assurance Society Dec 2013 - Sep 2015Birmingham, West Midlands, GbResponsible for assisting in driving continuous improvement across the society in multiple teams, along with embedding operational excellenceLed a large scale HR transformation programme - which led to numerous hard and soft benefit realisationSet up information centres for daily KPI reviewDesigned and delivered workshops and training to managers to offer practical advice on how to embed CI culture in teamsDesigned a “ Lean toolkit” and quality assessment tool to assess team maturity in CI journeyDesigned process library and suite of master Continuous Improvement toolsProvided coaching and mentoring to other team members as well as apprentice -
Continuous Improvement And Change ManagerRentokil Initial Nov 2011 - Dec 2013Crawley, Sussex, GbBusiness PM on delivery of 6 IVR projects in over 800 remote sites, leading to significant benefits realisation and restructureBusiness PM on delivery of automated invoicing projectSet up continuous improvement functionDeveloped in house training on LEAN Six SigmaTraining delivery of Lean Six Sigma to all staff to embed a culture of CI in shared servicesDeveloped a suite of in house documents and processes for continuous improvement Lead continuous improvement projects across finance shared servicesTrained by PWC in PERFORM operational excellence model and was in house change lead Cash allocation process and team structure review - leading to significant benefits both hard and improved controls and compliance
Sarah Walker Skills
Frequently Asked Questions about Sarah Walker
What company does Sarah Walker work for?
Sarah Walker works for Headlam Group Plc
What is Sarah Walker's role at the current company?
Sarah Walker's current role is Head of Shared Service.
What is Sarah Walker's email address?
Sarah Walker's email address is sa****@****t.co.uk
What is Sarah Walker's direct phone number?
Sarah Walker's direct phone number is +4412766*****
What skills is Sarah Walker known for?
Sarah Walker has skills like Change Management, Process Improvement, Stakeholder Management, Business Process Improvement, Strategy, Finance, Forecasting, Analysis, Budgets, Project Management, Accounting, Business Analysis.
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