Sarah Wallen Email & Phone Number

Whitford, Auckland, Nz

Newmarket

Beachlands

In my role as Duty Manager at Rydges Formosa Golf Resort I coordinated and oversaw the resort operations in the absence of executive management, whilst ensuring that all liquor licensing laws and regulations were being complied with all staff. In a front office context, I attended to guest requests in a timely and efficient manner and responded to all guest comments and complaints with professionalism, diplomacy and care.

Auckland, New Zealand

Auckland, New Zealand

I completed my work experience with Tourism New Zealand as part of my final semester of university studies. In this role I supported the Industry Partnerships Team with the rollout of the Destination Management Plans through specific TNZ activities. Additionally I focused on monitoring the progress of the partnership activity between Regional Tourism Organisations and TNZ, highlighting areas of success, identify areas for improvement, and make recommendations for a future partnership agreement.

Auckland, New Zealand

In my role as a Guest Service Agent I provide professional, courteous and helpful service to all enquiries, visitors and guests to the hotel. Some main key tasks are checking in and out guests with efficiency and friendliness, processing daily guest transactions and accounts, and providing information, recommending and booking activities in the area, along with transport and dining options.

Waiheke Island, Auckland, New Zealand

Was a summer position whilst on university break. As a zipline guide I welcomed clients on-site, conducted check-in and gear up, run safety briefings, and lead groups of clients on their zipline experience and native forest walk adventure. Whilst I was at EcoZip also learnt about their booking and customer service systems. I really enjoyed working in this business as they practice responsible tourism and have an on-going commitment to the Tiaki Promise.

Howick, Auckland, New Zealand

Worked both full-time and part-time during my time with this business. I was first employed as waitress, then progressed to a bartender, then was promoted to a restaurant supervisor. As a restaurant supervisor I oversaw all restaurant operations to ensure that the restaurant ran smoothly. I trained and supervised restaurant and bar staff, ensured compliance with The Sale and Supply of Alcohol Act 2012, maintained a high quality service, and resolved any customer complaints quickly and effectively.

Bachelor Of International Tourism Management, Travel Management And Sustainable Tourism Management

Key interests: Aviation, World Geography, Product Development, Marketing for Tourism, Hospitality and Events, Travel Distribution.

Education record