Sarah Wargo Email & Phone Number

Cabazon, CA, US

• Championed vital high-profile portfolio initiatives by meticulously tracking milestones and delivering impactful leadership reports to drive transformative goals.
• Orchestrated and energized team-wide gatherings to ignite collaboration and ensure unified focus.
• Led the charge within the Employee Engagement Committee, igniting a culture of inclusion, diversity, and belonging.

• Crafted and cultivated an elite team of Migration Leads and Product Owners, orchestrating their journey to mastery in Omni standard migrations.
• Pioneered the development of CA Rally Templates, streamlining the creation of 300+ automated, prepopulated rally objects, guaranteeing flawless Omni standard migrations for all stakeholders.
• Elevated corporate culture engagement by serving as a Cultural Ambassador and Innovation Advocate, actively participating in multiple Employee Engagement Committees throughout my tenure. Introduced engaging initiatives.

• Cultivated a high-performing team of six Product Owners for Omni standard migrations, starting from scratch.
• Led the direction and execution of numerous Omni migrations, including Rx–Tiered, Specialty, and PHS-1.1. Managed a variety of migration projects.

• Assembled and managed multiple Scrum teams across various Lines of Business: OHCA, PHS, Behavioral, and Financial.

• Supported Innovation and change by executing the role of Product Owner for multiple Agile teams. Built multiple teams from the ground up and introduced the SRE teams to the agile methodology utilizing the OSAM.

• Led the growth of a telecom analyst team, serving as a subject matter expert in IVR and telephony routing, efficiently managing team reporting, and conducting new hire training.

• Mastered diverse telecom challenges across the company with finesse. Led colossal projects for key business segments, bridging the gap between business units and IT to conquer telephony hurdles.

Atlanta, GA & Remote Agent

• Spearheaded the centralization of a national call center, merging five disparate centers supporting varied equipment, enhancing efficiency and unity.
• Strategically coordinated the scheduling of 250+ personnel across three time zones, leveraging historical trends to elevate call center service levels by an impressive 40%.
• Overhauled Interactive Voice Recording, integrating five disparate centers and slashing hold times by a remarkable 20% through workflow optimization.
• Automated and standardized reporting processes, crafting templates from diverse data sources like SQL and Oracle Business Intelligence, empowering informed decision-making.

Smryna, GA

• Spearheaded a revolutionary workflow redesign, catapulting operational efficiency to unparalleled levels while orchestrating the rapid development of 100 cutting-edge websites weekly, driving a staggering 25% market.
• Masterminded and managed the intricate web infrastructure for over 3000 domains, ensuring flawless functionality of Linux, Windows (IIS) servers, and DNS systems.
• Architected and governed network-wide Access databases, empowering 70+ stakeholders with streamlined processes and actionable insights to dominate the industry.
• Directed aggressive PPC marketing campaigns on Google and Yahoo, strategically establishing market dominance with meticulous precision.
• Directed seamless cross-departmental communication, optimizing collaboration between executives, marketing, sales, accounting, and web development while prioritizing daily operations for maximum impact.

Associate Of Science (As), Mathematics

Presidents List for 3 consecutive semesters.

Buisness Information Systems

Education record