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@comcast.net
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2 phones found area 206
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LinkedIn matched
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Sarah Willgress (She, Her) is listed as Principal at Sarah Willgress Consulting, LLC, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at comcast.net, phone signal with area code 206, and a matched LinkedIn profile for Sarah Willgress (She, Her).
Sarah Willgress (She, Her) previously worked as Director, Customer Connections at Starbucks Coffee Company and Director, Performance Measures and Customer Care at Starbucks Coffee Company. Sarah Willgress (She, Her) holds Ba, Business - Hotel, Restaurant And Institutional Management from Michigan State University.
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AeroLeads found 1 current-domain work email signal for Sarah Willgress (She, Her). Compare company email patterns before reaching out.
Building strong deep relationships has been key to the success of my businesses and those that I consult. Understanding our teams and how to ensure they can bring their best selves to the work energizes me! Creating that kind of workspace truly is the foundation of business success. I was fortunate to learn from some of the best leaders at Starbucks Coffee Company and experience growth from ~170 stores only on the west coast to 17K worldwide. I have shared that experience by consulting businesses in areas of customer experience, organizational effectiveness, multi-unit business operations and strategy. I have had the pleasure of learning from all of these great organizations along the journey. As an independent consultant, I have been fortunate to have a strong business for the past 10 years and continue to feel grateful to be engaged during this tumultuous time.
Listed skills include Cross Functional Team Leadership, Leadership, Retail, Strategy, and 22 others.
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Led retail store Customer Experience Strategy for Fortune 500 retail chain known for delighting its customers. Integrated customer focus into the initiatives of support functions and deliverables throughout the organization. Built performance based culture within Customer Contact Center with 80-200 representatives. 1.3M problem related contacts a year.
Built, deployed and sustained Customer Satisfaction Measurement Program. Captured 7M customer surveys to ensure each of our retail stores in markets launched (US, Canada, Hong Kong and Philippines) could determine how to improve their delivery of the Starbucks Experience each and every dayImplemented and sustained a common language for delivering the.
Built new department within US company-operated, Licensed and Foodservice Divisions to measure performance using a Balanced Scorecard approachExecuted Business Intelligence System Deployment for licensed and foodservice division ensuring performance reporting was accessible and actionableLed high performing team, achieving 100% employee engagement in.
Deployed and administered an improved mystery shopping program to over 7K company operated and licensed stores. Captured 90K shops annuallyBuilt and sustained Operational Excellence Program which ensured that retail operating standards were adhered to in our stores
Led 10 district managers and 100-120 stores with $115M sales and over 1700 employees Consistent positive comparable store sales growth year over yearOptimized operations ensuring sound customer and employee relations, quality products and profitability Developed and implemented programs to improve regional performance in the areas of customer loyalty.
Position details available upon requestBuilt a diverse background in the hospitality industry through a variety of roles that increased my operations and customer experience leadership skills
Floret Online Course 2018 Strategic Problem Solving 2004 Situational Leadership 2004 Advanced Behavioral Interviewing 2004 Servant.
Quick answers generated from the profile data available on this page.
Sarah Willgress (She, Her) works for Sarah Willgress Consulting, LLC.
Sarah Willgress (She, Her) is listed as Principal at Sarah Willgress Consulting, LLC.
AeroLeads has found 1 work email signal at @comcast.net for Sarah Willgress (She, Her) at Sarah Willgress Consulting, LLC.
AeroLeads has found 2 phone signal(s) with area code 206 for Sarah Willgress (She, Her) at Sarah Willgress Consulting, LLC.
Sarah Willgress (She, Her) is based in Greater Seattle Area, United States, United States while working with Sarah Willgress Consulting, LLC.
Sarah Willgress (She, Her) has worked for Sarah Willgress Consulting, Llc, Starbucks Coffee Company, and Restaurant, Hotel, Resort And Catering.
You can use AeroLeads to view verified contact signals for Sarah Willgress (She, Her) at Sarah Willgress Consulting, LLC, including work email, phone, and LinkedIn data when available.
Sarah Willgress (She, Her) holds Ba, Business - Hotel, Restaurant And Institutional Management from Michigan State University.
Sarah Willgress (She, Her) is listed with skills including Cross Functional Team Leadership, Leadership, Retail, Strategy, Management, Customer Service, Customer Satisfaction, and Team Building.
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