AeroLeads people directory · profile
Sarah Mckee Email & Phone Number
Director, Customer Experience
at
Dandy
1 work email found
@pepsico.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director, Customer Experience
Location
New Orleans, Louisiana, United States
Who is Sarah Mckee? Overview
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Quick answer
Sarah Mckee is listed as Director, Customer Experience at Dandy, based in New Orleans, Louisiana, United States. AeroLeads shows a work email signal at pepsico.com and a matched LinkedIn profile for Sarah Mckee.
Sarah Mckee previously worked as Director, Insights & Innovation at Sonder Inc. and Senior Manager, Experience Operations at Sonder Inc.. Sarah Mckee holds Master Of Business Administration - Mba, Business Administration And Management from University Of California, Berkeley, Haas School Of Business.
Company email context
Email format at Dandy
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*@pepsico.com
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Profile bio
About Sarah Mckee
As the Director of Insights & Innovation at Sonder, I leverage customer insights, business strategy, and operational constraints to design and deliver exceptional hospitality experiences. With over four years of experience in Sonder's Experience Operations, I have a deep understanding of the company's vision, values, and goals, as well as the needs, preferences, and feedback of our guests and use this knowledge to drive our experience strategy. I am passionate about using data-driven and human-centered approaches to create solutions that enhance customer satisfaction, loyalty, and advocacy. I manage Sonder's Voice of Guest program, which collects and analyzes customer feedback across multiple touchpoints and channels. I also oversee the operations innovation function, which identifies and implements new processes, technologies, and partnerships that improve operational efficiency and quality. Additionally, I lead the customer experience strategic planning, which aligns the company's objectives, initiatives, and metrics with the customer journey and expectations.
Listed skills include Advertising, Digital Marketing, Graphic Design, Marketing, and 51 others.
Current workplace
Sarah Mckee's current company
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12 roles
Sarah Mckee work experience
A career timeline built from the work history available for this profile.
Director, Insights & Innovation
Current- Built vision for first ever Insights & Innovation team, responsible for developing experience vision, driving culture of customer obsession (Voice of Customer), and identifying new opportunities- Research customer and employee pain points to deliver strategic recommendations for tech, customer service, and process improvement, subsequently managing prioritization, roadmapping, and execution- Established an experience governance model (goal setting, standard reporting, closed loop feedback) and continuously lead strategic planning and customer feedback mechanisms, resulting in increased engagement with customer feedback and improved customer satisfaction (CSAT) - Flex project manager tapped to oversee strategic cross-functional operational projects
Sep 2022 - Present
Senior Manager, Experience Operations
- Spearheaded Sonder's largest multi-phased effort to redefine experience and operations for a growing portfolio, achieving a coordinated launch of over 60 pilot initiatives in three properties in four months- Managed team responsible for developing, piloting, scaling, and supporting physical guest experience programs; transformed team into a cross-functional powerhouse in high demand by leadership- Project managed the company's transformation to a hybrid (on-site and remote) service model. Built and optimized processes, managed rollout, and drove accountability to KPIs in markets, while contributing to strategic decisions around testing approach, resourcing, and people management
Feb 2021 - Sep 2022
Manager, Experience Operations
- Developed large-scale experience programs from ideation through execution across global portfolio of >250 properties through collaboration with cross-functional partners. Programs include luggage storage, amenities access and delivery, wayfinding, exterior signage, in-app guides, in-unit print collateral, and more- Defined and tested five physical and digital service model archetypes in-market to develop a strategy recommendation, serving as the foundation for Sonder's first hotel cost model and hybrid service approach- Product managed an on-time launch of Sonder's first ever in-app partnership and payment solution- Served as voice of operator and voice of guest on various cross-functional task forces
Jun 2019 - Feb 2021
Strategy Consultant And Ux Designer
Early-Stage Experiential Marketing Platform Startup
- Working with co-founders to develop business growth strategy across business and consumer customer segments- App UX/UI design
Jul 2018 - Jun 2019
Business Designer
Early Stage Retail & Service Startup
- Utilized design thinking process to influence core business model decisions. - Conducted consumer and industry expert interviews, Yelp review analysis, competitive analysis and journey mapping- Built customer segments, pricing structure and brainstormed technology and service solutions for the full consumer journey.
May 2018 - Jul 2018
Mar 2017 - Jul 2017
Senior Marketing Analyst
Account/strategist at Frito-Lay's first-ever internal digital agency, D3 Studios. Worked with brand partners, including Tostitos, Lay's Wavy, Stacy's Pita Chips, Smartfood, Funyuns to build and execute creative strategy.
Oct 2015 - Mar 2017
Senior Manager, Digital Marketing
Managed the SEM, online display, travel aggregators and social media channels for the North American region.
Oct 2014 - Oct 2015
Account Manager
Mar 2014 - Oct 2014
Associate Account Manager
Aug 2013 - Feb 2014
Account Coordinator
May 2012 - Aug 2013
3 education records
Sarah Mckee education
Master Of Business Administration - Mba, Business Administration And Management
University Of California, Berkeley, Haas School Of Business
Ba, Visual & Media Studies, Markets & Management Studies
Duke University
Study Abroad, Marketing/Marketing Management, General
Unsw
FAQ
Frequently asked questions about Sarah Mckee
Quick answers generated from the profile data available on this page.
What company does Sarah Mckee work for?
Sarah Mckee works for Dandy.
What is Sarah Mckee's role at Dandy?
Sarah Mckee is listed as Director, Customer Experience at Dandy.
What is Sarah Mckee's email address?
AeroLeads has found 1 work email signal at @pepsico.com for Sarah Mckee at Dandy.
Where is Sarah Mckee based?
Sarah Mckee is based in New Orleans, Louisiana, United States while working with Dandy.
What companies has Sarah Mckee worked for?
Sarah Mckee has worked for Dandy, Sonder Inc., Early-Stage Experiential Marketing Platform Startup, Early Stage Retail & Service Startup, and Pepsico.
How can I contact Sarah Mckee?
You can use AeroLeads to view verified contact signals for Sarah Mckee at Dandy, including work email, phone, and LinkedIn data when available.
What schools did Sarah Mckee attend?
Sarah Mckee holds Master Of Business Administration - Mba, Business Administration And Management from University Of California, Berkeley, Haas School Of Business.
What skills is Sarah Mckee known for?
Sarah Mckee is listed with skills including Advertising, Digital Marketing, Graphic Design, Marketing, Social Media, Social Media Marketing, Facebook, and Digital Strategy.
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