Provide strategic HR guidance to business leaders of three business units in the areas of organizational design, talent development, performance management, compensation, change management, and employee relations.• Achieved year over year improvement of employee survey scores, particular to development opportunity, engagement, and values-based leadership.• Drove down business unit turnover from 18% to 7% by improving onboarding, product training, employee recognition, and transparency of communication from leadership.• Front-line change management partner for business leaders, in collaboration with HR COEs, rolling out new career framework, HR technology (Workday and PeopleDoc), and compensation model.• Drive organizational transformation by partnering with business leaders to re-design organizational structures and develop new roles and competencies aligned with the company’s strategic priorities.• Accelerate the development of top talent by facilitating an annual talent review process that focuses on developing and retaining high performing and high potential talent.• Advise managers on policy interpretation, performance management, and the progressive disciplinary process leveraging knowledge of local employment law and human resources policies for most US states including California.• Conduct internal investigations and mediate employee relations issues with a high level of credibility, objectivity, and discretion.

Performed full-cycle recruiting, onboarding and off-boarding, benefits management, payroll administration, etc. • Drove acquisition activities related to HR and facilitated transitions in policy, procedure, tools, and resources.

Placed Estate Managers with high net-worth clients for Private Service and Household/Estate Management positions.• Recruited and interviewed candidates; performed criminal background, credit, and reference screenings; made hiring recommendations.• Instructed groups on Personal Dynamics courses, which focused on creating a personal statement, developing interviewing skills, and examining personality assessment results (MBTI, TKI, FiroB).

Consulted with Education and Volunteer Department to address turnover in Denver Zoo volunteers.• Improved consistency of hiring practices by refining volunteer interviewing process, adding a rating scale based on observable KSAs.• Increased retention of new volunteers by piloting and evaluating a mentoring program for new volunteers; incorporated feedback from surveys of former and current volunteers.

• Assisted in recruiting initiatives: screened resumes, performed background and reference checks, facilitated drug screenings, and monitored new-hire paperwork.• Maintained communication with all levels of the organization, making candidate recommendations to hiring managers.• Facilitated and participated in new hire orientation, benefits administration, file audits, and other special projects such as FMLA, worker’s compensation, and unemployment claims.• Administrative support: filing, data entry, and HRIS maintenance.

• One of two HR staff members; performed all benefits administration, new-hire onboarding, employee file maintenance, and HR reporting.• Served as general office coordinator between executive staff, administration, human resources, finance, and other staff including engineers, physicists, and chemists.• Arranged travel, coordinated shipping and receiving, and co-arranged company events, promoting employee recognition.• Performed duties of Accounts Payable Clerk.