Sarah Frame, Shrm-Cp Email and Phone Number

Chief of Staff for the Students & Grads Recruiting organization

TA Delivery Lead with the Horizontal Delivery Team

◆ Provide programmatic, operational, and administrative oversight for a 2-year workforce development program with 2 concurrent cohorts of 10-15 Fellows◆ Support VMF program events, communications, awareness/marketing, education, and overall program direction◆ Collaborate with our higher education partner to provide programmatic support to include: curriculum development and delivery, full-cycle recruitment efforts, event coordination, supporting strategic goals, and career planning support for Fellows◆ Manage the program budget and prepare budget reports for agency leadership when needed◆ Coordinate all necessary state government provided training requirements for program participants◆ Supports technical and leadership learning/curriculum development and delivery design◆ Obtain and analyze workforce data to identify critical skills gaps anticipated in the future and application to the VMF program◆ Contribute individually or as a working team member on any identified projects to establish, update, or improve workforce development programs◆ Coordinates and performs all required human resources management related activities as needed

◆ Planned, developed, and managed the Office of Admissions visitation program for roughly 20,000+ clients to include regularly scheduled visits, campus tours, special events, information sessions, and targeted presentations in partnership with 25+ university stakeholders to meet strategic recruitment goals◆ Served as a liaison to prospective students, families, school systems, teachers, and school counselors for the admissions process including reviewing, evaluating, and counseling applicants and prospective students based on their credentials and admissibility◆ Managed all phases in the employee lifecycle for 9 employees to include: attraction, recruitment, onboarding, development, retention, and separation◆ Advised the Student Admissions Ambassador organization to include trainings, leadership development, and guidance for events and programs with Admissions◆ Created a training program from scratch for five newly hired professional staff members to increase confidence, understanding, and motivation for their positions◆ Enabled a team of six regional recruiters to successfully promote the advantages of a VCU education to out-of-state markets and strategically increase out-of-state enrollment ◆ Developed a comprehensive social media marketing campaign for our Office of Admissions social media accounts◆ Analyzed data for visitation, recruitment, and applications to determine strategic interventions for meeting recruitment benchmarks◆ Developed, planned, and managed a recruitment plan targeted towards the Richmond City market ◆ Managed our high-volume phone lines averaging 2,500+ calls a month◆ Developed and improved processes to ensure quality customer service to internal and external audiences◆ Represented VCU to various constituencies through engaging and informative presentations

◆ Recruited, hired, supervised and trained a diverse team of 30 paid Orientation Peer Advisers (OPAs) ◆ Recruited, hired, supervised and trained a diverse team of 300 volunteer orientation guides◆ Recruited, selected, supervised and trained a paraprofessional staff (a graduate assistant, a practicum student, and a summer intern) who work with the first-year team, including exposure to professional development opportunities, responsibilities that require use of student development knowledge, and fostering a sense of empowerment◆ Executed and provided support for 18 one-day orientation programs and a week-long orientation experience for 7,000+ first-year and transfer students and guests◆ Planned, developed and facilitated an intensive 10-day training program for OPAs on our one-day orientation programs◆ Collaborated with 30+ campus departments in student affairs and academic affairs to ensure proper execution of programs◆ Taught Human Resources and Development 100, a two-credit experiential leadership development course focused on equity and inclusion, communication, facilitation, and social change for student staff◆ Developed a curriculum for Human Resources and Development 100 that met the university and departmental mission statements, had clear learning goals and outcomes, and fostered collaboration among key stakeholders◆ Collaborated with the Office of Residence Life to develop a positive relationship and intentional training for resident advisers, hall directors, and orientation staff to support the transition process of first-year students◆ Planned, developed, and executed an all-day training program for 550 orientation and residence life staff

Dean of Students Office ◆ Completed 180 hours of professional internship experience working with Student Activities and Student Conduct under the supervision of the Dean of Students officeStudent Activities ◆ Developed an executive board for the first ever student-run activities board on campus, complete with five different executive positions to help encourage student ownership and responsibility within the organization◆ Created programming initiatives to help engage off-campus and commuter students◆ Edited a comprehensive 20 page manual that lists all student organizations at Lincoln Memorial University and details policies and procedures required for each organizationStudent Conduct◆ Completed training from the Associate Dean of Students to become a Student Conduct Officer on campus◆ Coordinate and mediate disciplinary hearings once a week from students regarding student conduct violations◆ Recommend appropriate sanctions for students following their disciplinary hearing, and provide support and follow-up throughout the student conduct process

◆ Oversaw the competitive recruitment, interviewing, hiring, and training of the UT Ambassadors (campus tour guides)◆ Supervised and mentored 48 UT Ambassadors in their role of recruiting prospective students ◆ Developed the UT Ambassadors Training Guide, a 100-page detailed manual containing policies, procedures, and admissions information, relevant to the UT Ambassador experience◆ Created and instructed a two-credit course for all new hires in the Ambassador program, grounded in various leadership concepts with an emphasis on experiential learning through meaningful service and job shadowing opportunities◆ Collaborated with 30+ campus partners in student affairs and academic affairs to plan and implement successful recruitment events on campus for 1,500 guests◆ Supported the Assistant Director of Campus Visits & Events in the overall operation and assessment of the UT Visitors Center and the daily visit program, serving over 30,000 guests annually ◆ Read and evaluated students’ academic credentials in a holistic process to make recommendations for admission ◆ Delivered a comprehensive 30 minute information session, given several times a day to groups ranging from two to 300 people, marketing the assets of the University of Tennessee and the City of Knoxville

◆ Facilitated the inaugural year of Ignite Knox; a four-day community engagement and leadership transition program for 50 first-year students ◆ Directly supervised and trained two Ignite Student Directors and 10 Ignite Team Leaders (TLs) throughout the experience◆ Coordinated logistics for programming by setting up leadership development workshops, engaging with local businesses for various student-led excursions, and guiding service initiatives throughout the program◆ Collaborated with various community partners and alumni

◆ Developed the curriculum and instructed a two-credit service-learning course for 20 first-year students◆ Planned and executed lesson plans on servant leadership, the social change model, and community engagement◆ Promoted LSLLC students’ continued transition to college through the facilitating discussions, answering questions, and creating an inclusive environment◆ Coordinated a bi-weekly service learning project with a local, full-service community school, Pond Gap Community School◆ Developed course assessment tool for the course and provided critical feedback to students on their assignments

◆ Provide additional individual and group advising support to assist undergraduate students (primarily first-year, international, and transfer students)◆ Explain class registration, major/minor exploration, and develop personalized curricular action plans◆ Refer students to appropriate academic departments and university resources based on student needs

◆ Provide excellent customer service to incoming first-years and their families◆ Upbeat attitude provided at all events◆ Train First yeaR Orientation Guides (FROGs)◆ "Engage students in the JMU learning experience by preparing them to be active and authentic members of the university community." - Orientation Mission◆ Work under pressure◆ Act as a mentor and resource to incoming students◆ Be extremely knowledgeable about campus and the resources it offers

◆ Gained leadership experience through being responsible for 60+ elementary/middle school aged children◆ Provided stimulating activities for children during the school year/summer◆ Orchestrated field trips and was responsible for the children while on the field trips◆ Gained excellent multi-tasking abilities and the ability to think quickly on my feet◆ Learned how to respond to stressful and confrontational events in a positive manner