Sarah Zarling Email and Phone Number
Sarah Zarling's Location
Dallas-Fort Worth Metroplex, United States, United States
Sarah Zarling's Contact Details
Sarah Zarling work email
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Sarah Zarling personal email
n/a
About Sarah Zarling
My journey is defined by a relentless pursuit of process improvement, automation, and operational excellence. As a strategic advisor and operational visionary, I empower leaders and executives to reimagine how excellence is delivered at scale, ensuring agility and innovation in every project.Beyond my core role, I am deeply invested in nurturing the next generation of operations professionals. Through mentoring early-stage startups and educating within no-code and operations communities, I strive to share my passion and knowledge with those looking to make a substantial impact in their fields.My expertise spans:⭐ Strategic Business Operations⭐ Customer & Product Ops for SaaS and Healthcare⭐ Startup Growth & Scalability⭐ Project & Process Management Leveraging Agile Methodologies⭐ Effective Stakeholder Communication for Continuous ImprovementAt heart, I am a problem-solver who believes in the power of clear, actionable strategies. Let's connect and explore how we can drive forward innovation and operational excellence together.
Sarah Zarling's Current Company Details
Sarah Zarling Work Experience Details
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Director, Client ExperienceZelis Feb 2023 - PresentBoston, Ma , Us- Strategic Leader of Client Experience: Established and led the Client Experience function within the I&E business unit, optimizing the client journey across multiple products, and owning outcomes for improving client experience at key touchpoints.- Learning & Development: Scaled the Learning Team to support over 300 employees through targeted programs and sessions, creating role-specific training programs and establishing onboarding strategies for both US and India-based teams.- Client Feedback Program & Insights: Drove efforts to align client insights tracking and client feedback initiatives, launching a robust client feedback program with actionable outcomes supporting client engagement strategies and success.- Continuous Improvement: Led transformational initiatives across the organization, collaborating with ELT executive champions, and focusing on process improvements, tooling enhancements, and cross-functional collaboration to drive operational efficiency and elevate client satisfaction.- Centralized Communication Process: Spearheaded the development and rollout of a centralized client communications process, ensuring consistent, timely, and impactful messaging across all client segments.
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MentorThe Commons (Formerly Skillful) Sep 2022 - Present· Leading cohorts of students through Strategy + Operations Core Sprint (6 week business case simulation & training session)· Participating as 1:1 mentor & personalized coaching resource -
Senior Product Operations ManagerColor Apr 2022 - Feb 2023Burlingame, California, Us- Notable Accomplishments: Developed and delivered process and tooling changes that led to a 39% decrease in average case resolution time across all customer-facing teams.- Product Collaboration: Partnered with Product and Delivery teams to develop operational solutions, contributing to enhanced workflows and streamlined processes.- Stakeholder Engagement: Collaborated with VP and Director-level stakeholders to identify cross-functional opportunities, propose initiatives, and address operational challenges.- Internal Process Improvement: Led internal process improvement projects to increase efficiency, reduce bottlenecks, and support business objectives.- Strategic Communication: Facilitated communication and decision-making across Product, Sales, Customer Experience, and Finance teams to ensure alignment and foster a collaborative environment.- Member Feedback Analysis: Advised the Product team on member feedback surveys, overseeing the collection and analysis of data to inform product-related decisions. -
Senior Manager, Business OperationsLunchbox Aug 2021 - Apr 2022New York, Ny, Us• Owning the implementation and management of internal tools, business systems, and processes utilized by customer-facing teams in a fast-paced start up environment• Collaborating directly with VP and Director-level stakeholders on cross-functional operational opportunities and issues• Facilitating communications & decisions between Sales, Customer Experience, Finance, and Product teams to ensure alignment, identify areas of opportunity with stakeholders, and propose and execute strategic initiatives -
Customer Experience - Implementation & OpsFormstack Nov 2019 - Aug 2021Fishers, In, Us• Effectively managing enterprise-level Professional Services custom projects and implementation initiatives through all stages of the project lifecycle• Creating and maintaining all project documentation, reporting, and communication• Bringing together all company units to achieve creative and custom solutions leveraging multiple products and tech stacks• Championing internal, cross-departmental process improvement initiatives -
Business System AnalystBehavior Change Institute Mar 2017 - Nov 2019Oakland, Ca, Us• Conducting all phases of analysis to prioritize recommendations towards solutions to achieve department and company goals• Planning, managing, and closing process and quality improvement projects supporting clinical and administrative departments, ensuring internal IT and business needs are clearly identified, designed, and constructed to meet quality standards• Coordinating company-wide testing and implementation of clinical and administrative applications• Championing standardization, utilization, optimization, and use of best practices in clinical and administrative applications• Composing detailed correspondence, reports, data visualization tools, and training materials tailored to specific audiences of varying technical background -
Database CoordinatorBehavior Change Institute Jun 2015 - Mar 2017Oakland, Ca, Us• Managed all front-end administrative activities within CentralReach database for telehealth provider• Responsible for spearheading various change management projects, including identifying opportunities for process improvement and implementing new technology
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Academic/Resume WriterSarah Zarling Freelance Services Oct 2014 - Sep 2015Independent Contractor Projects Included:Resume Writer for The CV StoreACT Passage Writer for Quesbook
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Director Of Career ServicesItt Technical Institute Jun 2013 - Oct 2014• Achieved over 15% increase in graduate employment rate between Q3 of 2013 and Q3 of 2014• Responsible for employment outcomes and activities of 200+ students and 100+ graduates per quarter, including resume editing, interview follow up, and employment verification• Provides career services to each student and graduate on an individual basis, including career assessment, resume writing, networking, and interviewing skills services• Plans, organizes, and executes Career Services events such as job fairs, recruitment events, and mock interview workshops• Oversees training and development of the Career Services staff• Builds and maintains relationships with local and regional corporations and organizations• Assists graduates in securing employment in their field of study• Oversees maintenance of Career Services database• Maintains department compliance with government and accreditation regulations• Serves as a member of the school’s Advisory Committee• Works with students and graduates in the following areas: IT, Electronics, Business, Drafting/Design, Criminal Justice, and Nursing -
Counter ManagerLancome Sep 2012 - Jun 2013Paris, Fr• Turned counter sales from -7% to plan to +8.6% to plan between the end of Q2 and Q4, ending $17K over goal• Achieve personal sales and credit goals by building customer relationships and loyalty through personal interaction, initiation of service consultations, and maintenance of a client file• Recruit, train, coach, motivate, and develop new and incumbent associates on policies and procedures, product knowledge, and personal and counter productivity goals• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results• Develop and implement business-driving events to achieve department goals, as well as ensure the flawless execution of corporate events• Supervise the proper presentation, organization, storing, and replenishment of stock, including the timely processing of new receipts, damages, testers, and stock returns through delegation to self and staff• Monitor associate productivity levels and provide coaching and feedback• Communicate regularly regarding stock needs, customer preferences, and special events• Attend and actively participate in vendor meetings, seminars, schools, and other product knowledge and business-driving opportunities -
Everest Institute Career Representative IiCorinthian Colleges Sep 2010 - Sep 2012Santa Ana, Ca, Us• Attained and exceeded employment goals for cohort group by effectively managed a portfolio of over 150 active students and graduates• Provided career services in the form of resume writing and interview preparation on an individual basis to each student that was approaching graduation• Prepared and delivered workshops for pre-externship students on subjects such as Job• Interviewing, Professionalism, and Resume Writing• Promoted from Career Representative I in December 2011 for exceeding performance goals and demonstrating excellence in student outcomes
Sarah Zarling Skills
Customer Service
Resume Writing
Interviews
Coaching
Sales
Time Management
Microsoft Office
Public Speaking
Higher Education
Management
Event Management
Social Media
Critical Thinking
Career Counseling
Networking
Career Development Coaching
Business Process Improvement
Project Management
Project Coordination
Problem Solving
Business Process Automation
Interview Preparation
Interviewing Skills
Makeup Artistry/application
Technical Writing
Computer Literacy
Google Suite
Html5
Adobe Acrobat
Adobe Illustrator
Leadership
Organizational Skills
Api Development
Sarah Zarling Education Details
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Daniel Webster CollegeMaster Of Business Administration (Mba) -
The University Of Texas At AustinBachelor Of Arts (Ba)
Frequently Asked Questions about Sarah Zarling
What company does Sarah Zarling work for?
Sarah Zarling works for Zelis
What is Sarah Zarling's role at the current company?
Sarah Zarling's current role is Ops Strategy & Innovation ✨ | Client Experience (CX) | Change Leadership.
What is Sarah Zarling's email address?
Sarah Zarling's email address is sz****@****ute.com
What schools did Sarah Zarling attend?
Sarah Zarling attended Daniel Webster College, The University Of Texas At Austin.
What are some of Sarah Zarling's interests?
Sarah Zarling has interest in Human Rights, Children, Arts And Culture, Education.
What skills is Sarah Zarling known for?
Sarah Zarling has skills like Customer Service, Resume Writing, Interviews, Coaching, Sales, Time Management, Microsoft Office, Public Speaking, Higher Education, Management, Event Management, Social Media.
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