Responsible for project managing various user experience projects for multiple clients while also driving brand expansion including strategizing, developing, and implementing marketplace plans for various clients. Work directly with Blue Wheel Account Managers and clients to fully comprehend brand mission, objectives, and vision to drive successful project execution. Accomplished through market research, customized strategies, and project management to set realistic expectations… Show more Responsible for project managing various user experience projects for multiple clients while also driving brand expansion including strategizing, developing, and implementing marketplace plans for various clients. Work directly with Blue Wheel Account Managers and clients to fully comprehend brand mission, objectives, and vision to drive successful project execution. Accomplished through market research, customized strategies, and project management to set realistic expectations. •Establish and cultivate positive relationships with key decision-makers•Deep dive into the assigned client’s business needs and objectives•Collaborate with other Team Leads and Project Managers to problem solve and managing projects on a team board in Asana•Creating and contributing to Canva decks for prospect audits, client launches, business reviews, and strategy planning•Creating and implementing strategy plans, working cohesively with our internal and client teams•Define and execute brand growth strategies for assigned accounts•Act as the critical point of contact with assigned accounts, managing and addressing requests•Manage wholesale and managed client projects throughout the digital lifecycle, including selection/assignment of resources, monitoring of project progress, and ensuring all deadlines and deliverables are met•Audit Seller and Vendor accounts to identify growth opportunities with an eye for detail and automation software Show less

Responsible for execution of client activities including content and advertising, review building, client reporting, and brand KPIs established by account strategist and client. Content Optimization •Manage product catalog source of truth via Salsify •Use of Microsoft Excel spreadsheets for bulk content edits and uploads •Creating new and optimizing existing product listings for search engine optimization (SEO) on various marketplaces, including Amazon •Working… Show more Responsible for execution of client activities including content and advertising, review building, client reporting, and brand KPIs established by account strategist and client. Content Optimization •Manage product catalog source of truth via Salsify •Use of Microsoft Excel spreadsheets for bulk content edits and uploads •Creating new and optimizing existing product listings for search engine optimization (SEO) on various marketplaces, including Amazon •Working directly with Account Strategist to achieve goals by enhancing product listings on marketplaces •Liaising with Account Strategists as they work with clients to adapt their brand vision and brand assets to marketplace best practices for storefronts, navigation and product listings •Creating lifestyle branded pages aligned with new catalog launches and updated imagery •Compiling innovative, original, content including product copy, graphics, photographs and lifestyle imagery •Proofreading and editing of all product listing and storefront content •Audit all front-end content to ensure accuracy of data loadReviewing Building •Monitor product reviews via reporting dashboard •Execute and manage customer-facing modules including review solicitation, negative feedback management and follow-up series based on best practices Client Reporting •Preparation and communication of product data •Coordinate launches and updates of product data following client and internal approvals •Assembling reports as requested by internal or external teams •Proposing client solutions to internal teams for review Promotions Management •Support strategist in the launch and reporting of proposed promotion campaigns Show less

•Receive, process and verify both non merchandise and merchandise related vendor invoices in STORIS.•Ability to research and investigate charges, approvals and purchase orders and contact parties that are related to any issues or necessary approvals.•Familiar with the nature of ledger accounts and ability to review invoice postings for completeness and accuracy.•Weekly vendor invoice activity and payment reconciliations.•Communicate with vendors regarding invoices, purchase… Show more •Receive, process and verify both non merchandise and merchandise related vendor invoices in STORIS.•Ability to research and investigate charges, approvals and purchase orders and contact parties that are related to any issues or necessary approvals.•Familiar with the nature of ledger accounts and ability to review invoice postings for completeness and accuracy.•Weekly vendor invoice activity and payment reconciliations.•Communicate with vendors regarding invoices, purchase orders, payment status, remittance details, etc.•Encourage vendors to submit invoices via EDI.•Process and reconcile EDI account (daily).•Display strong prioritizing skills. Show less

•Collaborate with internal and external teams to rapidly launch 31 stores within a 3-month time period. •Assisted in building an Accessories assortment at a corporate level. This process includes: product selection, store allocation, and vendor price negotiation. •Plan and assist in the execution of marketing strategy and program development for major holiday promotional periods. •Collaborate cross functionally with the digital team to help improve the customers online experience… Show more •Collaborate with internal and external teams to rapidly launch 31 stores within a 3-month time period. •Assisted in building an Accessories assortment at a corporate level. This process includes: product selection, store allocation, and vendor price negotiation. •Plan and assist in the execution of marketing strategy and program development for major holiday promotional periods. •Collaborate cross functionally with the digital team to help improve the customers online experience with clear communication of all product specifications.•Evaluate complicated and detailed store and system-wide sales data to determine sell-through, profitability, stock levels and replenishment. •Execute major visual merchandising plans, schematics, and techniques on a per store basis as well as for across all stores within the organization.•Respond to/resolve store issues and questions relating to product and inventory.•Work with vendors on open orders, delivery status updates and shipping issues. Show less

•Strong organization, delegation and follow-through skills.•Clear and effective, written and verbal professional communication, presentation, and strong interpersonal skills.•Initiate business plans to help ensure service and sales goals are achieved.•Strong ability to use key metrics, such as hot sellers, top vendors, business by classification; to identify opportunities to drive volume. •Always keep up to date with current and future fashion and business trends, as well as… Show more •Strong organization, delegation and follow-through skills.•Clear and effective, written and verbal professional communication, presentation, and strong interpersonal skills.•Initiate business plans to help ensure service and sales goals are achieved.•Strong ability to use key metrics, such as hot sellers, top vendors, business by classification; to identify opportunities to drive volume. •Always keep up to date with current and future fashion and business trends, as well as always being aware and curious of competitors. •Ensure best practices are executed around the use of systems and tools to manage inventory, control shrinkage, gain efficiencies and drive sales.•Demonstrated success in using and teaching directive selling. •Drove additional sales through E-Commerce (Social Media & digital tools).•Proven ability to have a strong set of effective employee retention strategies. •Successfully develop and promote top talent, through employee engagement with ongoing coaching and honest feedback.•Has proven the ability to develop and maintain on going customer relationships by listening, anticipating, building trust and moving with speed to deliver on their needs.•Always making the customer experience top priority, treating every interaction as an opportunity to make an impact and deliver excellence, by ensuring the experience is quick, convenient and seamless for the customer.•Defuse customer situations and provide resolution in a timely and effective manner.•The ability to prioritize multiple tasks in a fast-paced environment.•Develop/maintain good communication and relationships with Store Manager, Regional Managers, Department Mangers and Human Resources. Show less

•Strong organization, delegation and follow-through skills.•Clear and effective, written and verbal professional communication, presentation, and strong interpersonal skills.•Initiate business plans to help ensure service and sales goals are achieved.•Strong ability to use key metrics, such as hot sellers, top vendors, business by classification; to identify opportunities to drive volume. •Always keep up to date with current and future fashion and business trends, as well as… Show more •Strong organization, delegation and follow-through skills.•Clear and effective, written and verbal professional communication, presentation, and strong interpersonal skills.•Initiate business plans to help ensure service and sales goals are achieved.•Strong ability to use key metrics, such as hot sellers, top vendors, business by classification; to identify opportunities to drive volume. •Always keep up to date with current and future fashion and business trends, as well as always being aware and curious of competitors. •Ensure best practices are executed around the use of systems and tools to manage inventory, control shrinkage, gain efficiencies and drive sales.•Demonstrated success in using and teaching directive selling. •Drove additional sales through E-Commerce (Social Media & digital tools).•Proven ability to have a strong set of effective employee retention strategies. •Successfully develop and promote top talent, through employee engagement with ongoing coaching and honest feedback.•Has proven the ability to develop and maintain on going customer relationships by listening, anticipating, building trust and moving with speed to deliver on their needs.•Always making the customer experience top priority, treating every interaction as an opportunity to make an impact and deliver excellence, by ensuring the experience is quick, convenient and seamless for the customer.•Defuse customer situations and provide resolution in a timely and effective manner.•The ability to prioritize multiple tasks in a fast-paced environment.•Develop/maintain good communication and relationships with Store Manager, Regional Managers, Department Mangers and Human Resources. Show less

•Assist the department manager in teaching and coaching employees to deliver outstanding customer service.•Help the department manager execute a business plan to achieve department service and volume goals.•Teach team to act as fashion and product knowledge experts for the customer.•Collaborate with the department manager to ensure the customer receives the best quality, value and selection of merchandise.•Work with the department manager to ensure merchandising and presentation… Show more •Assist the department manager in teaching and coaching employees to deliver outstanding customer service.•Help the department manager execute a business plan to achieve department service and volume goals.•Teach team to act as fashion and product knowledge experts for the customer.•Collaborate with the department manager to ensure the customer receives the best quality, value and selection of merchandise.•Work with the department manager to ensure merchandising and presentation standards are met•Maintain regular floor presence.•Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals. Show less

•Assisted in driving store volume and enhancing the customer experience. •Educated sales people on all selling tools and processes and walked the floor daily to ensure adoption by all employees. •Diffused customer situations and provided resolution in a timely and effective manner.

•Gained hands-on experience while spending the majority of the internship working on the sales floor and the rest of the time learning business and management skills in a variety of settings.•Honed selling skills on the sales floor by delivering amazing service to customers who have a passion for following the latest fashion trends.•Shared my knowledge and excitement about the latest in fashion, from traditional to trendy.•Kept the department “runway ready,” which included stocking,… Show more •Gained hands-on experience while spending the majority of the internship working on the sales floor and the rest of the time learning business and management skills in a variety of settings.•Honed selling skills on the sales floor by delivering amazing service to customers who have a passion for following the latest fashion trends.•Shared my knowledge and excitement about the latest in fashion, from traditional to trendy.•Kept the department “runway ready,” which included stocking, re-merchandising, display, price markdowns, merchandise transfers and light cleaning.•Built relationships with customers who have a passion for fashion by attending to their individual shopping needs. •Met department, store and individual productivity goals. Show less

•Set and achieved personal sales goals while supporting the goals of the team.•Greeted customers in a timely, professional and engaging manner.•Provided an exceptional shoe fitting experience, that included measuring for size and suggesting fashion looks based on current trends and customer feedback.•Provide honest and confident feedback to customers regarding merchandise style and fit.•Built lasting relationships with customers by contacting them to follow up on purchases… Show more •Set and achieved personal sales goals while supporting the goals of the team.•Greeted customers in a timely, professional and engaging manner.•Provided an exceptional shoe fitting experience, that included measuring for size and suggesting fashion looks based on current trends and customer feedback.•Provide honest and confident feedback to customers regarding merchandise style and fit.•Built lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events.•Consistently sought new fashion and product knowledge to act as an expert for the customer.•Opened new Nordstrom Rewards accounts as a means of building customer relationships.•Worked as a team player to ensure each customer receives the best service possible.•Performed daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning. Show less

•Opened and closed the store, which included counting cash drawers and making bank deposits. •Guaranteed positive customer experiences and resolved all customer complaints. •Responsible for ringing up customers in a timely manner and guaranteed a high level of customer service. •Processed shipments; stocked merchandise; performed inventory.

•Helped customers select products that best fit their personal needs.•Opened and closed the store, which included counting cash drawers and making bank deposits.•Helped customers select products that best fit their personal needs.•Maintained visually appealing and effective displays for the entire store.•Consulted with customers on the latest styles and trends.•Educated customers on product and service offerings.

•Managed work areas, and maintained appropriate levels of inventory.•Assisted in opening and closing of location, including cash handling and deposits.•Provided excellent customer service, made refunds and exchanges as necessary.•Executed standards of store operation including stocking, cleaning and merchandising.

•Excelled in selling fashion-forward apparel and accessories in a dynamic, fast-paced environment. •Exceptional at delivering friendly and professional customer service, operating computers/cash registers and processing merchandise. •Experienced in collaborating with a team to achieve an exciting, welcoming and professional setting for co-workers, guests and company leaders.