Sarai Lopez Email & Phone Number

Milwaukee, Wisconsin, United States

Oakbrook Terrace, Illinois, United States

• Communicate daily with customers and provide exemplary customer service while investigating and solving issues regarding ticket and subscription purchases. • Respond to email inquiries, following up in a timely and informative manner. • Call subscribers with unpaid invoices to gain clarity and set up next steps for renewal. • Support the Group Sales Team in developing targeted communication strategies and meeting department goals. • Master evolving internal processes and systems, including Archtics Ticketing system.• Adapt to procedural and informational changes in a fast-paced working environment.

Chicago, Illinois, United States

• Conducted quality control audit reviews of documents in Closing Packages and final closing documents for accuracy and compliance adherence.• Contacted relevant parties to request missing or corrected closing documents and subsequently reviewed received documents. • Arranged and prepared collateral documents to be sent to appropriate warehouse banks. • Consistently met and exceeded department quota expectations while maintaining high standard reviews.

Beijing Suburb, China

• Collaborated with a team of American and Chinese teachers to design and develop a curriculum for Chinese high school students with a heavy focus on English learning. • Composed lesson plans with detailed teaching objectives, focus skills, and assessments to be submitted weekly.• Instructed daily 40-minute English classes to beginner Chinese high school students and documented students’ daily progress.

Wheaton, Il

• Handled program’s logistics, including dorm room assignments, transportation, and preparation of program materials. • Oversaw team of 15 members, ensuring timely and superb completion of all tasks. • Met weekly with 8 resident assistants to offer encouragement, guidance, and spiritual care. • Organized a staff debrief week to facilitate reflection of program experience, including daily catered meals, engaging staff bonding activities, and structured reflection exercises.

Wheaton, Il

• Directed non-emergency callers to appropriate departments based on the callers’ needs. • Assessed and concisely relayed the needs of emergency callers to Public Safety officers in order to determine the necessary action steps. • Recorded Public Safety officers’ actions in ARMS computer system to be used for officer reports.

Wheaton, Il

• Corresponded frequently with 20+ students to facilitate scheduling meetings with professor, managing attendance, and retaking missed quizzes. • Evaluated student performance by reviewing daily class quizzes, providing feedback on student essays, and maintaining grades on Schoology Gradebook.• Conducted and concisely compiled research on lack of diversity in Christian publishing to assist professor in publishing white paper commissioned by the ECPA.

Wheaton, Il

• Supported and served the participating students inside and outside the classroom.• Coordinated logistics of providing weekday breakfast and catered weekend meals for program’s 40+ students and staff. • Planned, organized, and executed program’s 4 major events including an orientation, a family weekend, an appreciation dinner, and a graduation ceremony for as many as 100 people per event.• Maintained a detailed written record of job responsibilities to be used as a guide by future RAs.

Wheaton, Il

• Maintained office organization and completed numerous, concurrent projects in a timely manner.• Facilitated record retrieval and access by maintaining filing system for current and graduated students.• Managed student records and met confidentiality requirements under the Family Educational Rights and Privacy Act (FERPA).

Greater Chicago Area

• Drafted and edited weekly blog posts, contributing to the growing online presence of LadyBossBlogger.• Conducted research on multiple topics including building an online business, digital marketing, SEO, and developing a public relations plan.

Bachelor'S Degree, Communication, General

Activities and Societies: Lambda Pi Eta, Sigma Delta Pi, Unidad, Solidarity Cabinet, Global Urban Perspectives Cabinet

Education record