Sarai Chávez Osorio Email & Phone Number

Miami, Fl, Us

Miami-Dade County, Florida, United States

Miami, Florida, United States

- Managed time cards and payroll processing, ensuring accuracy and timeliness in employee compensation.- Oversaw the creation of schedules, balancing staffing needs with operational requirements to optimize productivity.- Led the recruiting and onboarding process, sourcing talent and facilitating a seamless integration of new hires into the team.- Supervised inventory levels, proactively identifying shortages and placing orders to maintain adequate stock levels.- Conducted regular quality checks on food dishes at the final step of preparation, upholding high standards of culinary excellence.- Developed training programs tailored to hospitality, customer service, and other pertinent topics, addressing specific business needs and fostering continuous employee development.- Created a the HR Manual, providing employees with comprehensive guidelines and policies to ensure compliance and consistency in HR practices.

Miami, Florida, United States

-Provided administrative support, including but not limited to data entry and document organization.-Help with basic tasks in QuickBooks.

Bogotá D.C. Metropolitan Area

Bogotá, Capital District, Colombia

- Facilitated pre-event preparations by contacting guests and confirming attendance, meticulously organizing guest lists, and strategically placing positions on the floor plan.- Provided on-site support during events, ensuring seamless execution of minute-by-minute plans and coordinating activities to guarantee successful outcomes.- Versatile role included serving as a valuable team member during events, adapting to various responsibilities as required by the specific nature of each occasion.

Bogotá D.C. Metropolitan Area

- Help on coordination and execution of sales and purchases within the Louis Dreyfus office in the United States, specifically focusing on the coffee platform.- Managed the logistical aspects of transactions, ensuring efficient movement of goods to and from any part of the world, thereby contributing to the smooth functioning of international trade operations.

Bogotá D.C. Metropolitan Area

- Conducted training sessions for newly hired employees across various Lines of Business, ensuring a smooth and effective onboarding process.- Facilitated up-training sessions for agents, focusing on policy updates, proficiency with new tools, and the enhancement of soft skills to improve operational Key Performance Indicators (KPIs).- Developed and executed targeted action plans aimed at improving KPIs for outlier groups, contributing to overall team performance enhancement.- Led the planning, delivery, and follow-up of training sessions for entire Lines of Business, maintaining a consistent and high-quality learning experience.- Generated detailed training reports, providing valuable insights into employee development and the effectiveness of training programs.

Bogotá D.C. Metropolitan Area

- Engaged proactively with customers and prospective clients, addressing inquiries and comprehensively understanding their product/service requirements.- Effectively scheduled customers for over the phone consultations, showcasing a keen ability to calls and ensure optimal customer convenience.- Exceptional soft skills to deliver an excellent customer service experience, emphasizing empathy and effective communication to meet and exceed customer expectations.

Bogota,D.C., Capital District, Colombia

- Executed administrative functions by meticulously organizing employee databases and documents, ensuring streamlined access and efficient retrieval of essential information.- Developed comprehensive training materials and conducted training sessions on fundamental topics related to the company's business, contributing to the professional development of team members.- Continuous verification and maintenance of Integrated Management Systems, including ISO 9001 and BASC, ensuring adherence to quality standards and regulatory requirements.

Bogotá, Capital District, Colombia

- Updated and maintained the customer and provider databases, ensuring accurate and current information to support effective business operations.- Creation of visually appealing aids to modernize the company's service portfolio.- Document organization, streamlining processes to ensure easy retrieval and accessibility of essential information, contributing to the overall efficiency of administrative tasks.

Master Of Arts In Human Resource Management, Human Resources Management/Personnel Administration, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bogota, Colombia. Uniempresarial had a Dual Program, in which Internships were done from the first semester to the last. All the knowledge.

Graduate Certificate In International Business, International Business/Trade/Commerce

International Non-Credit Program In Management And Entrepreneurship, Business Administration And Management, General

Activities and Societies: Entrepreneurship and real life experience with a small business within the school premisesLouisiana,U..

High School Diploma

+ Online program from Southeastern Louisiana University. - Certified proficiency in English as a second language