Spearhead the development of custom team building and learning solutions at RallyBridge, aimed at enhancing team dynamics, communication skills, and problem-solving abilities. Create a range of impactful learning experiences and coaching initiatives focused on personal and professional growth, which significantly contribute to the development of high-performing teams and organizational success. Facilitate comprehensive programs, tailored to meet the unique needs of diverse organizations, resulting in the empowerment of team leaders and a significant boost in workforce engagement and productivity.

Lead the implementation and expansion of the Integrated System of Care (ISC) program, an integrated system of behavioral, physical health, and social service providers. Manage all aspects of the program, including analytics and reporting, reimbursement, technological support, and committee supervision. Develop and execute competitive Requests for Proposals (RFPs) to identify and engage new provider partners. Plan and execute new population and market expansions.

Engage in an executive leadership program committed to building a pipeline of leaders through a combination of high-impact strategic assignments, trainings, and continual coaching and development.Healthcare Management and TransformationProvide leadership and support for the implementation and expansion of the Integrated System of Care (ISC) program. Reduce avoidable behavioral health related hospital readmissions by reviewing utilization patterns, exploring care coordination strategies, and planning community based diversions during and after hospital stays. Work with the analytics team to develop a predictive model identifying at risk members for behavioral health interventions.Sales and MarketingLeverage relationships with health and community service providers to drive primary care utilization and close care gaps within the membership. Optimize sales strategies in the individual healthcare market to increase member attribution and track benchmarks and performance. Participate in the design of a health insurance product that appeals to individual consumers and encourages preventative care utilization.

Oversee operational, financial, clinical, and technical support activities of process improvement and quality initiatives for Montefiore Medical Group (21 primary care sites, 3 urgent care centers, 22 school based health programs). Collaborate with Montefiore Medical Group (MMG) senior leadership and senior executives across the health system to achieve desired results to support improvements in patient care delivery. Develop and implement comprehensive programs for clinical and operational quality improvement to achieve organizational objectives. Create performance improvement plans and lead the transformation coaches and data team to meet strategic imperatives ranging from core measures to value based care initiatives.

Administer all aspects of daily operations of a multi-specialty outpatient office, including registration, medical records, billing, and ancillary support. Manage the preparation and monitoring of the site income, expense, and capital budgets. Provide staff with the operational support needed to increase patient satisfaction, productivity, and revenue. Direct new program planning, expansion of services, and improvement initiatives.

Work closely with the Chief Operating Officer to ensure highly productive and efficient day-to-day management of the primary care and behavioral health portfolio. Lead high level management teams to implement quality improvement projects that enhance patient care and service delivery. Collaborate with senior staff to strengthen existing programs and stabilize new additions to the agency. Contribute to a multi-year strategic plan that aligns departments within the organization to achieve specific aims. Conduct departmental financial analyses to identify problem areas and recommend remediation actions.

Analyze longitudinal data on the supply, distribution, and employment patterns of optometrists in North Carolina. Present the results of the study to an advisory group of optometry workforce experts. Contribute to a report for the UNC General Administration and the North Carolina General Assembly, potentially saving the state $12 - $40 million in start-up costs and an annual cost of $8 - $19 million.

Study internal adverse events and identify root causes with a focus on system and process improvements. Evaluate existing patient perception projects and improve customer satisfaction metrics. Execute service-level budgeting policy within the pharmaceutical and laboratory departments.

Provide oversight of over $60 million of annual federal, state, city, and private contracts and grants to ensure compliance and reporting obligations are met. Ensure the cost effective operation of all programs by supervising purchases and expense reports.