Managing overdue accounts and initiating collection effortsConducting outbound calls to customers to resolve outstanding balancesNegotiating payment arrangements and settlements with delinquent accountsDocumenting all interactions and maintaining accurate records of collections activitiesConducting thorough research and analysis to verify and resolve billing discrepanciesCommunicating effectively with customers via phone, email, and written correspondence to address inquiries and resolve issues promptly

Develop a strong brand, product and marketing strategy for each event campaign.Identify and develop strategies to help our clients form partnerships in relevant markets and attract potential customers.

Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.Utilized web analytics tools to track and measure performance and made adjustments to improve retention and conversion.Delegated work to staff, setting priorities and goals.Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.Coached staff on strategies to enhance performance and improve customer relations.Attended trainings on rules, regulations and safety protocols, implementing principles and requirements throughout training and performance.Transported freights using forklifts, pallet jacks and reach trucks.Strategically utilized social media platforms to promote our services effectively.