Sara Osman Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

Preparing, reviewing and updating employee contracts, while ensuring their accuracy and compliance with company policiesDiligently maintaining accurate records of employee attendance and promptly registering any absences or leave requestsAddressing any disciplinary issues or concerns by issuing warnings to employees, following established.

Abu Dhabi, United Arab Emirates

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our.

• Managed transactions with customers using cash registers as well as payments in cash or credit, with accuracy
• Scanned goods to verify pricing accuracy and issued receipts, refunds, or change, as required
• Redeemed stamps and coupons, cross-sold products, and introduced new ones to enhance customer satisfaction and maximize sales
• Resolved customer complaints by providing guidance, relevant information, and exceptional customer service

• Greeted clients over the phone, inquired about the purpose of their call, asked probing questions to identify the nature of the problem or query, and took detailed notes of relevant information
• Provided clients with the requested information in a clear and concise manner, delivering exceptional customer service
• Verified clients' identities by asking predefined questions such as date of birth, name, or passcode, ensuring data security