Sara Osman Email & Phone Number

Abu Dhabi, United Arab Emirates

United Arab Emirates

Preparing, reviewing and updating employee contracts, while ensuring their accuracy and compliance with company policiesDiligently maintaining accurate records of employee attendance and promptly registering any absences or leave requestsAddressing any disciplinary issues or concerns by issuing warnings to employees, following established proceduresCalculating salaries, including necessary deductions, and ensuring compliance with applicable labor laws and regulationsAssisting in job interviews, evaluating candidates, and providing support to hiring managersReviewing and improving company forms to streamline processes and ensure compliance with legal standardsManaging incoming calls, addressing inquiries, and providing timely assistance to maintain a high level of customer serviceSetting up and managing email accounts for employees, ensuring proper configuration, access control, and data securityAttending to company's HR-related emails, providing accurate information and prompt resolutions to inquiriesMonitoring employee contracts' expiration dates, ensuring timely renewals in compliance with legal & internal requirementsCoordinating timely payment of bills such as Etisalat and electricity to maintain uninterrupted services and avoid disruptionsSending renewal notice letters to tenants well in advance of their contract expiration, utilizing various communicationchannels to ensure timely response and renewalManaging matters related to employee residency and insurance, ensuring adherence to relevant regulations and providingnecessary support and guidance to employeesDesigning and executing engaging monthly employee engagement activities to boost employee morale and team cohesionManaging salary process, including timely payroll processing and maintaining accurate records of compensation and benefits

Abu Dhabi, United Arab Emirates

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.Build sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible way.

•Managed transactions with customers using cash registers as well as payments in cash or credit, with accuracy •Scanned goods to verify pricing accuracy and issued receipts, refunds, or change, as required•Redeemed stamps and coupons, cross-sold products, and introduced new ones to enhance customer satisfaction and maximize sales•Resolved customer complaints by providing guidance, relevant information, and exceptional customer service

•Greeted clients over the phone, inquired about the purpose of their call, asked probing questions to identify the nature of the problem or query, and took detailed notes of relevant information•Provided clients with the requested information in a clear and concise manner, delivering exceptional customer service•Verified clients' identities by asking predefined questions such as date of birth, name, or passcode, ensuring data security