Sara Capone Email & Phone Number

Utah, United States

Dedicated professional experiencing a career break due to company-wide layoffs. Currently focusing on motherhood, volunteering, and community involvement. During this time I have also earned a CAPM and have dedicated 10-20 hours weekly to Arctic Rescue. Seeking to re-enter the workforce in a challenging position where I can utilize my diverse experience to.

Virtual

• Established underwriting/CPL accounts proactively, bolstering business operations. Conducted audits on finalized work, ensuring adherence to company standards and policies.
• Streamlined workflow by directing a title administration team of 15–20 members.
• Strengthened team efficiency by developing and rolling out improvements in work processes.
• Cultivated a matrix of national work-share partners, driving accuracy and effectiveness in work operations.
• Pioneered an innovative, comprehensive matrix for all national work-share partners, curbing errors by the production team and upgrading the organization of information.
• Successfully trained and mentored over 20 team members, two team leads, and one supervisor, strengthening the workforce competency.

Virtual

• Drove onboarding process of new real estate vendors, ensuring smooth integration into the established workflow. Led weekly coaching sessions for subordinate leaders, highlighting team performance, real estate.
• Supervised multifaceted teams, including 5-10 vendor operations personnel and a 10–15-member administrative panel.
• Directed weekly production discussions, focusing on strategy, assignment coverage, and client/vendor communication.
• Formulated comprehensive operating procedures and job aides, fostering efficiency within the teams.
• Maintained efficient operation and engagement of remote staff through the successful execution of virtual team building activities.
• Utilized MicroStrategy and ResWare for effective tracking of order volume and productivity, resulting in improved SLA performance

Salt Lake City, Utah, United States And Remote

• Supervised review and delivery protocols for pre-curative title packages guaranteeing precision. Fostered culture of ongoing improvement, monitored team performance, and established production goals proactively.
• Executed real-time research and resolution for escalated issues concerning title search packages and commitments.
• Accomplished seamless transition for employees during role-change, team alterations, and remote work adaptation.
• Successfully facilitated transitions for 15 employees to fresh roles, dynamic teams, and remote working environments.

Salt Lake City, Utah, United States And Remote

• Oversaw preparation and issuance of title commitments and insurance policies, ensuring alignment with underwriting standards. Managed clearance of detected title issues, collaborated with attorneys to aid in resolution.
• Established effective communication channels with real estate agents, offering transaction updates.
• Examined land title records extensively, verifying accuracy of deeds, mortgages, liens, and related documents.
• Analyzed records related to property taxes, legal descriptions, and easements and restrictions proactively to mitigate potential hurdles during transactions.

Pittsburgh, Pennsylvania, United States

• Responsible for reviewing title search packages from both internal and external abstractors, producing title search reports, and delivering reports to the client.
• Performed quality control review on property searches ensuring the chains of the title were complete and required documents were included.
• Collaborated with clients and vendors regarding status of completed searches and reports, monitoring daily outstanding orders.
• Recruited and on-boarded new vendors.