Focus has been on fast-tracked rewrite and launch of updated Clinic@Home platform, which features a TV Application that helps the Medicaid waiver population in MN manage their healthcare at home through telehealth, bluetooth RPM device readings, and notifications. Platform has an EHR integration and alerting system for nurses, providers, schedulers and technical support to provide best in class support.

Led the ideation, technical development, and release of innovative products and services to support patients with Parkinson's disease.- Manage roadmap and JIRA backlog for the PKG System (FDA 510(k) cleared, CE-marked system that features a wearable biosensor for patients to use in their home environment which collects movement data over a continuous period of time and transmits data via a cellular connection. Data is used to enable more personalized treatment and management decisions for persons living with Parkinson’s Disease.)- Manage system releases including documentation in the QMS following ISO13485 compliance design and development and change control procedures.

Work to build and support productive software for the K-12 market. Focus is on RevTrak Web Store, an application used by administrators to process registrations and payments in schools.

Product manager/owner for several custom applications that support music education. Primary focus is Charms – a suite of applications for high school band, choir and orchestra teachers to manage various administrative facets of their job including inventory (instruments, sheet music, uniforms), finances, and student communication.

• Manage product managers, UX and e-Commerce analytics staff and serve as Product Manager/Owner to support customer facing applications across all technology platforms (web, mobile – responsive web and client application (iOS and Android)• Work within Agile, Waterfall or a combination of development frameworks• Manage system releases, working closely with stakeholders, developers, QA and content teams• Groom roadmap and product backlog• Provide production support

• Serve as the business owner for customer self-service applications across all technology platforms (web, mobile – responsive web, kiosk)• Launched new responsive, WCAG AA compliant version of suncountry.com that utilized a new reservations platform and CMS • Manage system releases, working closely with stakeholders, developers, QA and content teams• Groom roadmap and product backlog• Provide production support

• Initiate and manage IT PMO• Manage staff of Project Managers and Business Analysts• Project manage small to large-scale projects, including moving vacation packages to a new platform, deploying new handheld POS for on board sales, re-launching customer loyalty program to a revenue based system that allows members to pool points, launching a branded credit card.

• Coordinate deliverables, schedules, training and on-going support on small to large projects for use by internal and public users. • Write business requirements, user interface design frameworks and user interactions with process flows, wireframes, and screen specifications.• Manage offshore Quality Assurance team.• Understand customer needs and work with team members to design online user experiences, ensuring ease of navigation, and simplicity of design while purpose of the application is retained.• Analyze user feedback to identify opportunities for improving user and customer experiences.• Perform reviews of the applications throughout the design and development lifecycle to ensure integrity.

Support/document issues and enhancements for Airport Operations applications and reports

* Define and document requirements for new software and reports with business users and stakeholders.* Work closely with development team to clarify and make sure requirements are met.* Define and execute Quality Assurance test plans* Write online help language for future users of program being developed.* Analyze data using BRIO, Access, Excel and custom reports.

• Functioned as a Business Analyst, Project Manager, technical support and trainer for all relational database programs used across the organization (approx. 150 end users): Arts Vision (facility management program written in ASP), Patron Mail (web based e-mail marketing program), Patrons Edge (SQL client/server program for box office), Raisers Edge (SQL client/server program for fundraising), Financial Edge (SQL client/server program for General Ledger), TC-1 (Client/server program to track time and attendance)• Gathered requirements and implemented two programs (Patron Mail and TC-1. TC-1 use at JALC was the first successful program used to accurately calculate stagehand union rules in any theater in NYC.)• Work closely with vendors to enhance custom builds• Managed software development life cycles, timelines, and budget

• Provided customer service and technical support to Time, Inc and non-Time, Inc. magazine marketers (approx. 650 end users marketing 70 magazine titles) using custom applications built in-house (Oracle, .NET, Java) used to develop promotion materials, track subscriber behavior and forecast revenue. • Lead System Analyst for several applications• Taught training sessions, power user forums and application demonstrations• Gathered business requirements for programs enhancements and custom reports• Executed data analysis using standard and custom reports, and SQL queries• Maintain security access and distribution lists

• Provided Help Desk customer service and technical support to 400 end users.

• User Support, Applications Development and Training• Equipment Setup and Maintenance• Website Maintenance• Network Administration

• Assisted Director of Development in organizing two successful galas each raising over $1 million• Wrote and instituted operating procedures for fundraising database (Raiser’s Edge)