Sara Rosen Email & Phone Number

Clearwater, Florida, United States

Clearwater, Florida, United States

Tampa/St. Petersburg, Florida Area

● Drove sales by celebrating vision plan discounts and in-store promotions achieving $696,000 in sales for 2021 (highest performing associate in store) with 20% multiple sales.● Greeted and maintained pulse on customer journey by monitoring needs and building positive customer relationships.● Consulted with customers by analyzing their prescription, asking lifestyle questions to better understand their vision needs to design the most appropriate glasses.● Developed listening points throughout the customer journey maintaining positive customer experience.● Aligned customer strategies with current corporate initiatives and informed customers on new lens product features and functionalities.● Answered incoming calls and assisted customers with general questions, technical questions and customer support with order tracking.● Handled customer issues by identifying the root cause of problem and using policies and procedures appropriately to determine how to resolve the issue ensuring positive customer experience.● Documented customer interactions as needed including issues, process of resolution, and complaints.● Worked with team members to ensure proper and timely resolution of escalated customer issues.● Reviewed customer analytics and performance metrics on daily and weekly basis to ensure meeting or exceeding quota.● Complied with all corporate and departmental privacy and data security policies.● Supported management and coworkers by providing updates on internal changes (lens availability, pricing updates, etc.)

Tampa/St. Petersburg, Florida Area

● Regularly conducted market research and information gathering to determine product portfolio.● Collected, tracked and analyzed customer feedback and made improvements based on insights captured.● Leveraged market insights to understand market/customer needs to identify new opportunities and adjust product offering.● Analyzed both internal and external data to grow knowledge and awareness of best practices and market trends and develop understanding of the business and needs of customer.● Liaised with external supply chain to be up to date on eyewear trends and lens advancements.● Independently managed all marketing including social media, online ad campaigns and attended local events.

Orlando, Florida, United States

● Leveraged self-generated marketing campaigns to generate leads.● Assisted clients from initial point of contact to closing on their rental or sale journey.

Orlando, Florida Area

● Conducted face-to-face presentations and articulated the benefits of timeshare ownership with Westgate Resorts.● Utilized tie-down questions to obtain commitment from buyer throughout the presentation.● Prepared multiple cost proposals to every opportunity to ensure there was an option to fit their needs.

Bs, Finance

Activities and Societies: •Sigma Delta Tau Sorority-Scholarship Chair on Executive Board, Judicial Board, Slating Committee •Student.

A.A.S, Opticianry, High Honors

Activities and Societies: Association of Professional Scholastic Opticians- Vice President 2013-2014