Sara K Brown Email & Phone Number

Falls Church, Va, Us

North America

Doubled the transaction volumes of a key regional reseller partner in less than 2 years. Cultivated relationship, conducted quarterly business reviews, negotiated contract addenda for new services and pricing, delivered customer support training to reduce internal support overheads, act as partner’s advocate for delivery of product enhancements, defect resolutions, and custom development projects by working with product and executive management teams. Retained and increased revenues of a marquis airline customer now worth nearly $2MM in annual revenues. Delivered a project to add cargo channel transactions, engaged in project to help customer achieve cardholder present certification including EMV, act as customer advocate and central point of contact for all business and technical issues, conduct quarterly business reviews, work internally with product teams, technical support and operational teams to respond and deliver on customer requests or issues, provide monthly reporting on service levels and billing details, negotiate contract renewal.

Reston, Va

Performed requirements gathering, analysis and solution design services; managed key accounts; participated with product management to bring a new SaaS payments service to market Brought TNSPay Direct Saas payments service to market in partnership with AJB Software (now part of Verifone). Actively participated with internal team and AJB on solution architecture, product name selection, collateral development, sales presentations, internal training delivery, creation of standard contract template, and numerous other product management and go-to-market activities. Implemented the solution for a handful of Tier 2 travel and retail customers.

Washington, Dc

Delivered and managed programs for nationwide, mobile, real-time credit card payments on board trainsAutomated revenue operations and revenue accounting processes for on board food and beverage sales. Directed a program to deliver XML from 500 mobile devices to Amtrak back-office systems, managed vendor relationship, worked with IT and Finance to enable auto-population of data into financial systems, coordinated deployment of software and unique configuration for 500 mobile devices in 13 locations. Directed a multi-million dollar cross-functional capital program to automate payments of on-board ticket sales through use of wireless, mobile point-of-sale (POS) devices. Program achieved PCI-DSS compliance on board trains, reduced fraud through implementation of real-time authorizations, and automated accounting and operations through delivery of XML from devices to Amtrak back-office systems. Began the program from strategic concept and managed team through deployment and initial operational phases.

Generated $1/2MM: Launched early adopter program w/MasterCard, managed cross-functional team, coordinated w/3rd party, analyzed requirements, scheduled deployment activitiesAchieved compliance w/bankcard assoc regs and USA PATRIOT Act for financial services sector: Directed development of operational procedures, oversaw customer communication plan, coordinated legal teams' delivery of contracts, managed timetable for migrating customers to compliancyManaged project resulting in reduced transactional costs of 30% per tran: Led cross-functional, intn'l team to:-connect to 3rd party platform using ISO-specified message formats-define financial operating procedures -launch pilot programPerformed consulting services for company in which RBSG invested, improving processes & removing dependence on individuals: Mapped existing processes to illustrate single-point-of-failure scenarios; presented findings, recommendations & implementation time frames to executive team

Provided supporting products and services to cable affiliates to promote local deployment of broadband programming and contentIncreased subscriber adoption of redesigned, reprogrammed portal home page: Constructed deployment kits, including television commercials, training materials for customer service representatives, billing statement stuffers, and other support materials, to aid affiliates in rolling out upgraded portal to subscribers; conducted on-site visits to some affiliates to deploy and train

Performed general project management services for production operations center, including deployment of software releases into live environment. Delivered customized deployment services for key accountsIncreased service uptime by leading a team to build an end-to-end test environment and perform integration tests. Optimized a process for testing and deployment of weekly releases into production environment. Managed key accounts to produce and deploy branded, customized versions of a hosted, web-based wallet application. Fostered relationships with customers to obtain requirements, coordinated with development and network operations teams to deploy customized interfaces to client specifications.

Provided technical user manuals for system integrators as well as introductory materials for merchants new to the internet commerce environmentBuilt a globally dispersed team of writers and editors to provide publications in multiple languages. Led newly formed team to establish and institute editorial guidelines, coached senior writers in creating own project plans and working with junior writers, managed resource allocation of the team across multiple simultaneous projects.

Created end-user documentation for internet software applications (email client, ftp client/ server, web browser, etc.) for the MacintoshFacilitated delivery of usability and human factors workshops for developers and writers, which led to major improvements in the graphical user interface and user guides.

Ma, Communication, Culture, And Technology

Activities and Societies: Travelled to Europe for a 5-week course on European Telecommnications, which included guest lectures and on-site.

Ba, English, Concentration On Writing

Activities and Societies: Alpha Phi, founding officer and member So To Speak, a Feminist Journal of Language and Art, member.