Sara K Brown Email & Phone Number

Falls Church, VA, US

North America

Doubled the transaction volumes of a key regional reseller partner in less than 2 years. Cultivated relationship, conducted quarterly business reviews, negotiated contract addenda for new services and pricing, delivered customer support training to reduce internal support overheads, act as partner’s advocate for delivery of product enhancements, defect.

Reston, VA

Performed requirements gathering, analysis and solution design services; managed key accounts; participated with product management to bring a new SaaS payments service to market Brought TNSPay Direct Saas payments service to market in partnership with AJB Software (now part of Verifone). Actively participated with internal team and AJB on solution.

Washington, DC

Delivered and managed programs for nationwide, mobile, real-time credit card payments on board trainsAutomated revenue operations and revenue accounting processes for on board food and beverage sales. Directed a program to deliver XML from 500 mobile devices to Amtrak back-office systems, managed vendor relationship, worked with IT and Finance to enable.

Generated $1/2MM: Launched early adopter program w/MasterCard, managed cross-functional team, coordinated w/3rd party, analyzed requirements, scheduled deployment activitiesAchieved compliance w/bankcard assoc regs and USA PATRIOT Act for financial services sector: Directed development of operational procedures, oversaw customer communication plan.

Provided supporting products and services to cable affiliates to promote local deployment of broadband programming and contentIncreased subscriber adoption of redesigned, reprogrammed portal home page: Constructed deployment kits, including television commercials, training materials for customer service representatives, billing statement stuffers, and.

Performed general project management services for production operations center, including deployment of software releases into live environment. Delivered customized deployment services for key accountsIncreased service uptime by leading a team to build an end-to-end test environment and perform integration tests. Optimized a process for testing and.

Provided technical user manuals for system integrators as well as introductory materials for merchants new to the internet commerce environmentBuilt a globally dispersed team of writers and editors to provide publications in multiple languages. Led newly formed team to establish and institute editorial guidelines, coached senior writers in creating own.

Created end-user documentation for internet software applications (email client, ftp client/ server, web browser, etc.) for the MacintoshFacilitated delivery of usability and human factors workshops for developers and writers, which led to major improvements in the graphical user interface and user guides.

Ma, Communication, Culture, And Technology

Activities and Societies: Travelled to Europe for a 5-week course on European Telecommnications, which included guest lectures and on-site.

Ba, English, Concentration On Writing

Activities and Societies: Alpha Phi, founding officer and member So To Speak, a Feminist Journal of Language and Art, member of the.