- authored end-user product documentation around the IAM domain- defined doc roadmap, and strategies that can help the existing documentation process- Interviewed writers for various levels

Designed and developed the documentation portal for the cloud product – was later being used by the entire cloud community. The portal witnessed an increase in traffic by 60% within a year • Implemented Docs-as-code approach for collaborative authoring – created over 1000 md files, managed close to 100 PRs on the doc repo • Analysed the existing documentation – reviewed the current documentation and identified areas that need improvement, such as readability, accuracy, and… Show more Designed and developed the documentation portal for the cloud product – was later being used by the entire cloud community. The portal witnessed an increase in traffic by 60% within a year • Implemented Docs-as-code approach for collaborative authoring – created over 1000 md files, managed close to 100 PRs on the doc repo • Analysed the existing documentation – reviewed the current documentation and identified areas that need improvement, such as readability, accuracy, and completeness • Defined the documentation strategy – determined the usage, tone, and style of the documentation • Collaborated with cross-functional teams – worked with the DevOps team, designers, and other stakeholders to ensure that the documentation aligns with the product's overall strategy and vision • Measured and analysed the effectiveness of the documentation – defined KPIs, conducted customer surveys, and used this data to plan future improvements Show less

Involved in initial planning and authoring cloud documentation – first of its kind in the suite of company’s technical documentation • Created various documentation standards and involved in many process improvements. Added 100 FAQs by analysing support tickets for 3 months • Created a learning video on cloud computing, which later became a part of employee onboarding program • Anchored the company all-hands meet held once in every quarter

• Lead a team of four, assisting them in analytics and documentation tasks• Designed and authored several technical documents• Involved in initial document planning• Generated periodic reports based on daily transactional data• Designed interactive dashboards using Tableau• Contributed towards the company blog – writing various technical articles on latest trends and technologies

• Involved in authoring various documents on Identity and Access Management products• Worked with internal teams to gain the in-depth understanding of the product and documentation requirements• Created informative videos on key features and functionalities of the existing product line• Extensively worked on: Usability test, UI text reviews, and UI design reviews• Improved the quality of existing documents by fixing customer user comments and feedback• Participated in… Show more • Involved in authoring various documents on Identity and Access Management products• Worked with internal teams to gain the in-depth understanding of the product and documentation requirements• Created informative videos on key features and functionalities of the existing product line• Extensively worked on: Usability test, UI text reviews, and UI design reviews• Improved the quality of existing documents by fixing customer user comments and feedback• Participated in Hackathon – demonstrated ePub capabilities to the top-level management team Show less

• Designed Wiki pages for an internal project• Edited existing documents for consistency as per company style guide• Awarded ‘Spot Award’ for best performance in the team in August 2013• Presented weekly induction sessions to all new joiners at Bengaluru location

Started my writing career by authoring various technical documents around the telecom domain, primarily for the Middle East audience.