 Responsible for leading and developing all operations in Chennai & Coimbatore in an appropriate and cost-effective way. Manage HR team on Recruitments, Induction & exit formalities. Leave Management and employee engagement.  Invoice sign off to the client and statutory management. Initiated automation process of employee data, automation of offer letter and exit letter.

  Ensuring all operations are carried on in an appropriate, cost-effective way. Recruitment, Induction & exit. Purchase materials, plan inventory and oversee warehouse efficiency. Examine financial data, monitor client & vendor payments, GST & IT filing on time with auditors. Responsible for forex transfer. Responsible for Import and Export of goods and tracking legal documents submission on time with banker and auditor.  Website designing and digital marketing management with vendor. Visa & Travel arrangements for clients and employees. Payroll management

10+Years of rich experience in Telecom industryProject Manager – GST implementation - Jun’17 to Oct ‘17 Regularization & Automation of GST implementation, managing vendor team size of 15. Conducted training for inter teams on GST process and new bill structure process. Managed war room team on post implementation queries and complaints.Mobility Network Manager – Service Recovery - Nov’13 to Oct ‘16 ME & AES National Account Manager for Telemedia and Mobility. Ensure Network infra uptime & site upgradation. Plan and project effective space and power utilization and proactive upgrading infra on high usage client location. Taking care of site audits for national accounts. Review open logs and collect RCA to meet the SLA period. Controlling the fault repair and repeat complaints. Identify proactive network Rehabilitation opportunities and trigger O&MNational Account Service Manager - Jan’12 Oct ‘13ME & AES National Account Manager for Telemedia and Mobility. Third level escalation for ME and AES accounts of Telemedia and Mobility. Managed vendor team size of 50 for service and collections. Validating and approving new national account.  Resolution on Complaints/Requests within the Service Level Agreement time. Quick resolution to all issues from National coordinators of other circle and from circle RM’s. Coordinating with RM’s on accounts with repeat complaints to arrest customer churn.* Zonal Provisioning Team Head - April’10 till Dec’11* Nodal & Appellate Escalation Officer KTN - Aug’08 till Mar’10* VAM Team Leader – Service experience - Jan’07 to July’08* Virtual Accounts Management – Customer experience - July’06 to Dec’06