As a current Account Executive, I design, execute, and evaluate external media as well as digital marketing plans while performing sales calls, presentations, closed sales, and follow-up status to successfully meet annual budgets, resulting in Top Sales recognition in 2020. I sustain strong client relationships by making appointments, communicating effectively through broadcast, online, and social media to ensure leads, future business, and maximum productivity. In addition, I comply with company regulations on account management while developing marketing campaigns for diverse clients. I provide detailed customer feedback regarding the company’s products and services by creating, distributing, and reporting on surveys.

At New York Life, I commercialized the company’s services by utilizing telecommunication marketing through the database information that positively increased multiple customers’ awareness of their services. I employed my excellent communication skills, interacting with internal personnel to resolve customer complaints and inquiries, resulting in high customer satisfaction and enhanced understanding of the company’s services. Moreover, I developed a long-term rapport with customers and fostered profitable relationships by providing efficacious financial advice, negotiate client contracts/pricing, and periodically reviewing client’s accounts. I communicated clearly with the other financial specialists across New York Life, referring new clients to increase the company’s growth.

With my capacity as a Retail Sales Associate, I executed and ensured that each customer receives world-class customer service by providing a friendly environment, assisting with their wireless needs, including new plans, devices, and technical support. I answered customer queries and provided detail-oriented consultative advice regarding particular products/services of the store, leading to increased revenue and repeat business, ultimately achieving sales leads. Beyond this, I demonstrated and maintained superior product knowledge by attending annual training provided by Apple. I was chosen to lead the team as an “Apple Master, training and mentoring recruit about Apple products and their new releases.

Employed as a Medical Clerk for two years, I performed various administrative tasks effectively to improve the establishment’s efficiency, including answering patient phone calls, scheduling appointments, maintaining medical records. I kept accurate records of patient medical histories, vital signs, and diagnostic procedures by demonstrating keen attention to detail and apt data entry skills. Ensuring a safe and clean environment for patients and staff, I efficiently sanitized the workplace, making sure that the facilities, exam rooms, and pieces of equipment were functioning up to established standards. I also verified patient’s insurance information and follow-up reimbursement process, updating demographics for better service

Working as a Product Specialist at Apple, I introduced products, company updates, and advanced issue resolutions to educate customers on what Apple can offer optimally. I was recognized as a Top 10 Specialist in Solutions two weeks in a row after employment, leading product demos and training team members. Practicing my product knowledge skills, I acted as a subject matter expert of technical products and platforms between purchasing customers and on-site teams to improve customer experience. I strategized communications between customers and cross-functional teams as a product specialist who addressed daily customer needs in compliance with Apple regulations.

Starting my career as a Retail Sales Consultant at AT&T Mobility, I provided the best customer experience by building value and offering the best solutions to ensure customer satisfaction. I maintained a clean workplace by sanitizing gadgets, cleaning the employee area, and stocking accessories. More so, I advocated a laser-like focus on key KPIs, going above and beyond in assigned tasks, developing bids for proposals, researching corporate accounts, and closing large business accounts to cut costs as well as maximize benefit. During my tenure, I successfully managed 40 employees and trained other sales representatives to close sales and focus on providing exceptional service to achieve operational efficiency and business success.