Automated Billing & Customer ManagementRev.io provides configurable billing, customer management and automation software to communications service providers. Our modern cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.

Directed the Customer Onboarding teams including project managers, analysts and data migration engineers. Successes include redesigning onboarding team, hiring key roles and realigning pay in my organization.

Leading the customer success team to ensure quality delivery of professional services and ongoing customer engagement and retention.

Primary point of contact for enterprise-level customers. Responsible for account management, customer engagement and delivery of the project implementation life-cycle.

Currently leading a team of software developers and UI engineers providing social solutions to major brands. I also function a s a project manager handling multiple concurrent software implementations for strategic customers. Responsible for identifying requirements, completing estimates, managing the project plan, achieving deliverables, managing developers and communications with stakeholders in the customer organization.

Managed a team of professional service engineers providing support and implemetation services to all US customers.

Managed multiple ongoing integration projects for state and county law enforcement and court systems.

Led project design and implementation for Transportation Management supply chain interface. Managed multiple projects with 3 – 6 month implementation timelines. Responsibilities included:•Presales support and client needs analysis•Requirements identification and documentation•Coordinated design process with internal development group•Testing oversight and implementation lead•Main client contact for all implementation support