• Implemented patient safety principles and practices at Suburban Hospital to enhance risk reduction strategies and support various committees.• Collaborated with unit and hospital leadership to ensure regulatory compliance and performance improvement.

▪ Curriculum Development/eLearning: Oversaw and directed curriculum development of a comprehensive eLearning program for VitalSign6 software application training and clinician/non-clinician training for depression and Measurement-Based Care Treatment (MBC) of depression; using Rise 360/Articulate Software, developed portfolio of training via eLearning courses (20+ courses) deployed to 40+ clinics with 200+ people; improved training efficiency, increasing speed to proficiency and adoption of VitalSign6, and utilization of MBC treatment of depression.▪ Performance Improvement/Project Management: Defined project scope and deliverables supporting Health System performance improvement goals; developed full-scale communications documents and project plans; detailed clear expectations to team members/stakeholders on time; sustained relationships with 2 community clinics and UTSW campus; increased screening for depression and remission rates; 2 community clinics achieved remission rate of 40% and 60% within one year of diagnosis.▪ Event Management/Innovation: Planned and executed 4 Scholar Round-Table events, Visiting Virtual Scholar, and annual KL2 Scholar retreat; provided poster support aligned with academic standards via training and consultation to scholars; created innovative agenda for annual retreat, fostering relationships, mentorship, and engagement via speaker presentations on mentorship, training, and development of KL2 Scholars program cornerstones; increased participation in events by 50%; hosted +50 in-person guests leading to improvement in engagement campus-wide.▪ Data Analytics/Reporting: Submitted quarterly/bi-annual reports for depression screening and KL2 scholars’ programs to governing agencies: ✓ Depression Screening: submitted bi-annual reports to Texas Health and Human Services for 2 years, documenting patient outcomes on depression screening and treatment.

▪ Quality Improvement/Audits: Liaised between state Health and Human Services officials and auditors (Myers and Stauffer, LLC.) on behalf of UTSW Southwestern Hospital Medical Center in response to bi-directional items of concern; facilitated continuous quality After Reporting sessions, improving team processes; reduced requests for more information each subsequent Reporting cycle; oversaw compliance monitoring; saved $4 million in incentive funds guaranteed during fiscal year 2017.▪ Recruitment/Onboarding/Training: Led department administrative operations, including team life cycle of staff, asset, and supply floor management, plus floor liaison; conducted onboarding, continuous training, performance reviews, hiring, performance improvement plans, and terminations.▪ Stakeholder Engagement/Governance: Prepared for and led DSRIP governance meetings to disseminate information to steering committee members; designed/implemented process for stakeholder engagement; collaborated with crucial stakeholders on project planning for waiver extension; oversaw strategies for 14 project budgets with total incentive valued at $113,388,098 from 10/2015-10/2017.▪ Time Saving/Process Re-engineering: Created and implemented process maps to identify current and desired state workflows for 50+ patient outcome/quality metrics; ensured patients received necessary clinical care; collaborated with Information Security team; used EPIC electronic health records Best Practice Alerts functionality; created documentation processes to identify primary prevention quality metrics (cancer screenings, vaccinations, alcohol screening, depression screening); improved data collection, analysis, report submission, and auditing processes; reduced time to pull data on-demand from one month to a simple button click.

▪ Clinic Partnerships/Depression/Analysis: Partnered with UTSW Legal Department, creating Memorandum of Understanding (MOU) between UTSW and participating clinics; ensured transparency and explained participation expectations; conducted in-depth analysis of primary care clinics in Dallas, Denton, and Kaufman counties; created clinic profile assessment to evaluate fit for participation; recruited and sustained clinic affiliations for 14 primary care clinics across Dallas-metro area, implementing depression screening and measurement-based treatment using VitalSign6; achieved 30% remission rate, exceeding national average of 6%. ▪ Teletherapy Program/Community Outreach: Collaborated with UTSW DSRIP team and Tele-medicine program to create new tele-therapy program using Behavioral Activation Therapy (BAT); identified technology platform for community clinics unaffiliated with UTSW; set up pathway for bilingual VitalSign6 patients to receive BAT with licensed clinical social worker via BlueJeans software at no cost; resulted in 5 charity clinics serving Medicaid participants, low-income and uninsured patients, primarily; 390 patients met eligibility criteria, 230 patients referred, and 105 patients completed full course of treatment. ▪ Curriculum Design/Storyboarding/Training: Designed VitalSign6 Operations Plan with training and resource materials; developed Continuing Medical Education (CME) course content for face-to-face and eLearning; delivered courses to ~100 participants, including Overview of Depression, Introduction to MBC Treatment for Depression, and Screening, plus 2 case studies.

Independent contract in corporate, non-profit, academic, and philanthropic settings.➢ Competencies used include:Assessment, Planning, and Development• Conducted a needs assessment of current speed to proficiency and adoption process of healthcare software. Specific functions include: Assessed training needs; Understood training solution alternatives; and Crafted correct training solution(s). Facilitation, Training, Stakeholder, and Partnership Building• Powerfully led and facilitated multiple teams, workshops, brainstorming and ideation sessions, and team building exercises in corporate, non-profit, academic, and philanthropic settings.• Trainer and facilitator for group facilitation courses for both in-house clients and public course offerings.• Served as the liaison between the local health department grantees and the Illinois Department of Public Health.Coordination and Project Management• Coordinated facilitated planning process, and submitted site visit reports for seven-grantee Community Transformation Grant (CDC) site visits. • Co-chair in the planning and execution of three Regional Action Institutes.