With over 7 years of experience in SaaS, I am a driven and collaborative Technical Account Manager at SOCi, a leading platform for social media and reputation management. I hold the credentials of Emergency Medical Technician and Scrum, which demonstrate my ability to handle complex and dynamic situations with agility and professionalism.My core competencies include providing technical support and building partnerships with clients, communicating effectively with diverse stakeholder groups, and creating and maintaining long-term relationships by delivering a positive and strategic customer experience. I have successfully managed over 100 active client accounts, hosted regular strategic business calls, and collaborated with Product, Development, and Engineering teams to align on documentation, new feature rollouts, and important client communications. I am also proficient in working remotely and using tools such as paid social media, marketing communications, and customer relationship management (CRM). My mission is to enable clients to utilize the SOCi platform to its full potential and achieve their business goals.