Sara Lee Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Established first brick-and-mortar location, successfully transforming an independent startup into a thriving business.
• Yelp Canada’s Number 1 Place to Eat 2024
• Managed team of up to 20, promoting growth and motivation
• Provided exceptional customer experience through strategic alignment of marketing to B2B and B2C sales trends.
• Long-term value creation tailored to the needs of cross-functional business operations
• Managed media content and campaigns across marketing channels to meet KPIs, promoting customer-generated content, organic engagement and brand awareness.

Toronto, Ontario, Canada

• Assisted buying activities, researched and pitched innovative and cost effective solutions aligned with business capabilities
• Managed day-to-day operations of backend and operational departments
• Established staffing positions and roles within business, recognizing need for strategic leadership and operational oversight
• Further developed and implemented improved comprehensive Standard Operating Procedures (SOPs) and core processes for all aspects of restaurant operations, including but not limited to:- Inventory management- Staff.

• Establishing foundational SOPs to address inefficiencies identified in workflow
• Implemented operational processes to support efficiency, team cohesion, product consistency and other business functions
• Successfully executed projects and operational initiatives, enhancing early business growth

• Assisted in execution of custom tailored event specifications, e.g., weddings, receptions, baptisms, team building events, as per client service agreement
• Accommodated specific dietary restrictions of attendees based on daily/per event menu changes
• Demonstrated problem-solving and critical thinking skills by addressing unexpected operational pain points as they occur

• Greeted and presented fans with product offerings at live sporting and music events, while considering dietary constraints
• Processed transactions efficiently and accurately at high-volume events of +20,000 attendees
• Ensured professional adherence to local alcohol and liquor legislation
• Assisted in daily inventory management

Richmond Hill

• Developed and implemented client programs and operational activities
• Assisted nurses, PSWs and other healthcare staff in catering to clients with various disabilities and care needs
• Gathered specific KPI data metrics to analyze and report findings related to client experience

Canadian Molson Ampitheater, Toronto, ON

• Coordinated and supported the fulfilment of orders for up to +17,000 attendees
• Performed daily administrative duties; product order requests, managing stock and inventory, wastage reports, staff attendance, cash management
• Assigned and facilitated operational duties for teams of +15
• Ensure staff adherence to local liquor and alcohol legislation, protecting the safety of guests

• Efficiently and accurately fulfilled beverage requests of all guests in the facility while entertaining other parties
• Performed secondary server duties at times when minimum staffing levels were not met
• Ensured adherence of alcohol and liquor laws, protecting guest safety and minimizing restaurant liability

• Identified customer needs upon arrival, suggested products in professional and friendly manner
• Utilized inventory management system and store location database to enhance customer experience
• Accurately and efficiently processed cash and credit transactions while informing customers of upcoming sales events and return policies

Commerce

CHRP Candidate

Hons, Sociology

Activities and Societies: Athletic Council Representative

Criminal Justice/Safety Studies Coursework