Sara Lim Email & Phone Number

Twickenham, Gb

London Area, United Kingdom

Kingston Upon Thames, England, United Kingdom

Leatherhead, Surrey, United Kingdom

With Unilever as my client and fully immersing myself into client services, I’ve driven growth in our business through trust and relationship building. Brand teams look to me as an expert in the digital marketing field, and to be a part of their extended team.

Leatherhead, Surrey, United Kingdom

• Bridging the gap between clients and the Studio• Owning resourcing, project time plans and costing for strategic digital and social campaigns.• Being the champion of Traffic Live and reporting.

Creative Services Manager is a all-encompassing role that involves being the intermediary between the design team, consultants and clients to ensure project delivery to time and budget. This is a central leadership role leading a team of 10 incredibly talented web and print designers, video editors and animators to achieve success.• Delivered over £1.1mil of creative work in FY16, exceeding target by 5%• Tracking at £957k against £1.2mil target in FY17• Average margin upped from 60% to 73% from Q4 2016 to Q2 2017• Championed the ideation, implementation, launch, training and embedding of new five-stage Studio process into the business• Built successful client relationships on high value contracts worth up to £1.2mil• Delivering superb quality of service and outputs within strict timelines through stellar communication and negotiation• Meticulously planned, resourced and supervised large-scale print and video projects from scoping to delivery; inspired and influenced design decisions, provided costs, set up project plans and tracked budget and timelines. Other responsibilities of this role include:• Reinforcing the use of workflow processes and systems within the business• Ensure all work is delivered to agreed schedules, budget and margins• Managing all stages of creative projects; costing, briefing, planning, resourcing, production and delivery• Continuous discussion with teams to evolve production processes• Traffic management and assigning the right resource to projects; utilising each strength and skill• Maintaining strong relationships with suppliers and freelancers, knowing who to call in when needed• Being a senior decision maker within the team, conflict management and setting up expectations up front

Freelance photographer and graphic designer.

Reading

Production Manager is a comprehensive role involving the provision of support to both Marketing and Studio teams. As an intermediary between the two teams, the Production Manager is often tasked with interpreting and translating briefs, diffusing problems and providing quick solutions in order to meet the demands of clients. The basic role of Production Manager incorporates the following responsibilities and tasks.• Day to day management of studio operations and processes.• Introduce, improve and enforce production processes.• Familiarise new team members with processes and the system.• Continuous discussion with teams to evolve production processes.• Informing Marketing team of capacity within the Studio in order to set and manage client expectations and deadlines.• Ensure all jobs are delegated to the right Studio team members and that deadlines are met and/or managed.• Job costing and/or time allocation.The extended role of Production Manager includes but is not limited to the following.• Induction of studio processes to all new starters.• Management and updating of client assets and guidelines.• Interpretation of briefs, idea generation and problem solving.• Intervening when there are inter-team conflicts, taking complaints and resolving issues.• Supervision and mentoring of the Studio team in producing work to the highest quality standards.• Overseeing projects through all stages of the studio workflow.• Creating documentations for processes and training. • Providing the Marketing team with good ‘customer service’.

Riseley, Berkshire

Artworking for a marketing agency providing established blue-chip vendors with marketing and channel services mainly involves creatively inputing content into marketing communications templates; creating interactive PDFs, EDMs and printed collateral. Within this artworking role, I was able to develop creatively and expand on the Photoshop, InDesign, Illustrator and Dreamweaver skills I had already cultivated. I quickly progressed towards a Designer role over two years and was promoted to Production Manager soon after.

Providing photography services at exhibitions nationwide as well as in-house photo retouching for various studios. Sales, promotions, liasing with clients both on a pre- and post-sales basis and providing customer satisfaction are also a large part of this role.

Chertsey

This role was taken as an internship. Over the course of three months with Bijou, I have been involved with wedding administration, customer service, bookings, sales and wedding management. On the day of the wedding, I was expected to provide excellent guest services, supervise staff as well conscientiously making sure that guests and most importantly, the bride and groom are enjoying their day.

During my employment at GAME, I used my knowledge and expertise to help customers with their purchases, applying my interpersonal skills to operate as part of the team and on my own.

Ma (Master Of Arts), Graphic Design

Activities and Societies: BBC - Mark Newman title sequence. BBC - How to Build a Cathedral title sequence.Taking on demanding briefs.

Bachelor Of Science (Bsc), Media Technology

Media Technology (BSc Hons) covers many areas of media as well as a balance of electronic engineering. Modules studied include; filmmaking.