• Supported and led a team of creative professionals from different areas of expertise to execute a custom design process for a world-renown client. • Created and maintained a project schedule that defined activities, sequence, dependencies, work effort, duration and associated resource requirements.• Identified creative solutions on real-time issues and risks to deliver high-quality work in a fast-paced project timeline.• Worked cross-functionally with multiple business stakeholders and teams both internal and client side.

• Managed overall customer experience during the onboarding, implementation and support of a SaaS Fintech compliance platform. • Liaison between clients, development and risk management team to gather branding assets and technical requirements to configure the platform system.• Created custom project timelines, ensured project scope, owned platform training, and delivered to client expectations.• Supported development team with product enhancement needs, customer migration files, and client side technical documentation.• Collaborated with the product team to share best practices and voice client enhancements.• Remote workplace environment within a fast paced startup company.

• Drove onboarding coordination of prerequisite data, slotting, and timelines for online banking platform products. • Managed project deliverables and communication between UI designers, implementation engineers, and client teams.• Lead clients through UI design process, including branding, delivery, revisions, and approval. • Experience working with third party vendors on configurations and slotting of products.• Assisted product owners and product developers to identify, improve upon, and document prerequisite needs for beta and existing products.• Tracked and organized FI requests for future roadmap enhancements.• Lead all customer communication, project deliverables, user acceptance testing (UAT) and coordination with implementation engineer. • Communicated scope, timelines, risks, and change requests to project stakeholders.• Work directly with developers to fix product issues, bugs and custom product requests.

• Lead custom mobile banking design process, migration of customer data, gathering of API specs, vendor communication, CMS configurations, and submission of applications to Apple iOS and Android stores. • Developed project timelines based on client expectations, product team releases, dev sprints, third-party vendor processes, and client expectations. • Collaborate closely with the creative team and client to collect branding elements and define project look and feel.• Collect and deliver technical documentation to engineers for FI core development. • Kept internal, partner, and customer teams informed of project milestones, changes and deadlines.• Managed clients after project close to provide technical support and new product implementation needs.• Created and streamlined implementation processes and documentation.• Employee #14 in fast paced startup.

• Lead and managed creative projects from inception to completion, ensuring on time delivery, within scope, and budget.• Managed all customer communication, design elements and content support for website designs and digital marketing. • Collaborated closely with the web dev team to generate creative ideas, prepare site maps, contribute to content quality assurance, mitigate project risks and ensure alignment of project scope.• Analyzed project productivity and explored strategies for accelerating processes without compromising quality.• Trained clients on internally developed CMS.• Founding member of the company's culture and social committee.• Onsite workplace environment

• Supported website updates by editing HTML and CSS code on behalf of clients.• Implemented enhancements and developed workarounds for immediate issue resolution while researching permanent solutions to code-level issues.• Maintained website support queue, including correspondence, escalations and client responses within required SLA response times.• Managed and monitored ad spaces for existing clients, improving visual appeal and functionality.• Monitored defects within the CMS for various web dev improvements.