Monitor, analyze and take actions with regard to lack of supplier performance Interacting with internal cross-functional groups and suppliers to address all escalations from R&D, Supply Chain, Quality Teams and drive improvement and eliminate risks. Secure strategic suppliers with Sourcing commodity managers. Monitor the On-Time and On Quality Deliveries ( OTD/OQC). Participate in supplier and AS9102 audits.

Lead and manage multiple site sales and operations planning processes to ensure alignment of functions and resolution of demand and supply plans, as well as the financial objectives of the business.

Overseeing all customer facing activities across multiple companies within the Group including, Exxelia Magnetics, RAF Tabtronics FL & NY, Dearborn Electronics, Temex, Sic Safco, and Microspire.Project Lead/Account Manager - Organizing, expediting, leading the team to ensure all aspects of the project run smoothly and communicating with the customer throughout.Directs and oversees all aspects of the organization's customer service policies, objectives, and initiatives.Manages a team of customer support coordinators and ensures that customers are retained, satisfied, and that their needs are fulfilledDevelops and establishes procedures and policies governing customer correspondence and the handling of customer complaints. Responsible for identifying and implementing new process or operational policies to improve quality of service, productivity and profitability. Recommends changes to products, services or procedures to better fulfill customer needs.Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes. Handles complex and escalated customer service issuesLiaise with company management to support and implement growth strategiesEvaluate and, performance manage staff.Identify and address staff training and coaching needs.Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

* Primary, key liaison between the company, sub-contractors & customers in the Space, Defense, Civil Aerospace & Avionics, Industrial, Scientific & Medical fields, providing information and answers to inquiries about products and services.* Account management, receiving and processing orders, providing information concerning changes, pricing in service, and shipping. Examines contracts & approves amendments to or extension of contracts.* Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials, revisions, proofs, and to procure information and materials needed by establishment personnel to process order. * Determines processes needed to put job order into production. * Monitors progress of job order throughout production, confers with establishment personnel and various departments. Coordinating with material procurement, engineering, production schedule & shipping to expedite timely processing of job in accordance with customer's requirements and company standards.* Communicating solutions, successes, and opportunities to the appropriate departments.* Coordinating customer requirements with other appropriate departments as necessary to ensure effective customer service.* Handling and resolving customer complaints. Investigating and correcting errors, following company and customer records.* Referring complaints of service or product failure or errors to appropriate personnel for investigation.*Handling RFQ's and new business opportunities.

Wholesale suppliers of quality non-ferrous (Brass and Stainless Steel) Locks and Hardware for the Marine Industry From Luxury Mega-Yachts to the German and USA Navy & the US Coast Guard. Found on Offshore Rigs, Wind Turbines, Locomotives and both Commercial and Residential applications• PROJECT/ACCOUNT MANAGEMENT • CUSTOMER SERVICE - processing orders, dealing with enquiries, offering product information and technical support. • OFFICE MANAGEMENT - All day to day duties consistent in running small office. Front & back office operations. inventory procedures, credit applications.• ACCOUNTS PAYABLE/COLLECTIONS - reducing late payments. Working with clients to ensure any outstanding balances did not affect continuing projects and to ensure any upcoming delivery dates were met. • B2B VENDOR NEGOTIATIONS - client base ranged from Mega-Yacht and Ship builders, Joiners, the US Military, US Coast Guard and NOAA• MARKETING DEVELOPMENT – structured, planned (assisted in design of) and implemented new web to update existing company image.• Designed and implemented a FaceBook page and wrote monthly E-newsletter.• CONVENTION/TRADESHOW EXPERIENCE.

•CUSTOMER SERVICE. Dealing with customers’ accounts, organizing activities, using public announcement & computer systems.•RETAIL & OFFICE ADMINISTRATION. Handling money, end of day banking. Sales, inventory, purchasing. •STAFF TRAINING. Supervise & train new staff for store & manifest. Supply safety information to tandem students•INNOVATIVE PROBLEM SOLVER with demonstrable effective handling of complex multi-task situations – Coordinated hundreds of customers and numerous staff members in daily activities under distracting conditions without the loss of accuracy or appearance of frustration.

• CUSTOMER SERVICE. Ensuring the safety and comfort of the passengers, as a caregiver, customer service provider and a safety professional. • Trained for a wide variety of emergencies and how to respond to such situations, such as evacuation procedures and medical assistance. • Manage multiple assignments at one time, quickly and accurately in a fast paced, restricted environment.• Provide professional, efficient and exceptional customer service at all times.

The distribution and marketing of strategic brands together with the development, production and marketing of regional and local brands makes Pernod Ricard one of the major players on the Northern European spirits market.• PROMOTE and improve brand recognition (Pernod/Jameson/Black-Bush/Wild Turkey). Regularly won monthly sales bonus.• Increase existing account base and develop new accounts in Bars and Night Clubs.50 sales calls & 3 promotional events/wk.• TEAM LEADER & ORGANIZER of 5 staff in summer promotional events. Won #1 bonus in summer event 2 years running• CONVENTION/TRADESHOW EXPERIENCE.