Sara Luna Estrada Email & Phone Number

Vancouver, Bc, Ca

Richmond, Columbia Británica, Canadá

Richmond, British Columbia, Canada

• Addressing concerns and special requests promptly and professionally to enhance guest satisfaction.• Be part of event logistics, including food and beverage service, to ensure seamless execution of events.• Inventory of liquors for efficient control of beverages and supplies for each event.• Compliance with local and state regulations on alcohol sales and legal drinking age. • Ability to work efficiently under pressure, keeping calm at high volume.• Accurate management of cash and credit card transactions.• Preparation of highballs and non-alcoholic beverages, including wines and beers.

Vancouver, British Columbia, Canada

• Set up buffet stations, beverage stations, and food displays.• Assist in breaking down and cleaning up after events.• Addressing concerns and special requests promptly and professionally to enhance guest satisfaction.• Communicate effectively with kitchen staff, event coordinators, and other team members to ensure smooth service.• Greet guests as they arrive and provide them with excellent customer service.

• Managed client relationships, serving as clients’ primary point of contact throughout demand generation projects. • Facilitated effective communication between internal teams and clients, ensuring project objectives and customer needs were met.• Support creating content for blogs, social networks, and internal organizational videos.• Integral organization and coordination of events, assuming responsibility for their planning and execution. • Effective and constant communication with suppliers and collaborators guarantees successful event execution.• Logistical coordination, including schedules and transportation for suppliers and event attendees.• Collaboration with local and remote teams to ensure smooth communication and efficient event execution.

• Provided administrative assistance by preparing meeting presentations, generating reports, and delivering meeting summaries promptly to keep clients engaged.• Demonstrated organizational skills to prioritize workload, manage multiple tasks and meet deadlines effectively.

Bogotá, Distrito Capital, Colombia

• Utilized solid administrative skills to address customer queries, concerns, and issues through various communication channels while maintaining professionalism and a customer-centric approach.• Follow-up and solution of package delivery: Assisted customers with tracking orders, providing delivery updates, and resolving any issues related to shipments or deliveries.• Demonstrated problem-solving abilities by promptly managing escalated customer concerns and providing appropriate solutions.

Orlando, Florida, Estados Unidos

• Providing exceptional customer service to all park guests, creating a positive and memorable experience for visitors.• Operating rides and attractions, ensuring guest safety, and assisting with boarding and unloading procedures.• Assisting guests in gift shops, handling cash transactions, and restocking merchandise.• Assisting with crowd management during peak hours and events to ensure guest safety and smooth operations.• Logistics: Warehousing, shipping/ delivery of packages, and inventory.

Bogotá, Distrito Capital, Colombia

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree In International Business, International Business