Hey there 👋🏼 I’m Sara.I'm a Bay Area native and cut my teeth working in sales at various SaaS startups. Over the years, I came to realize customer success’ (i.e. post-sales') profound impact on revenue, product, and operations. So when I founded my recruiting agency in 2019, 💪🏼 I decided to double down on CS. Since then, thousands of conversations with CS leaders have given me unparalleled insights into what works (and what doesn't) across SaaS CS organizations. I am direct and decisive by nature, and I bring that attitude to my work. I personally run all my searches, and I am ruthlessly protective of my time, ⏰ and of my clients’ time. With a strong pulse on the market, I partner with clients to refine their ICP, ensuring we target the right talent. I’m a sales girl at heart, and I love closing deals, but making the right match is paramount. I have a high level of empathy for the candidates I work with, and I'm also passionate about helping them navigate this challenging job market. For more on my masterclass & free resources, visit www.bayviewtalent.com/masterclassMy husband and I relocated to Denver during Covid, where we’re raising our daughter (daughter #2 coming in Nov 2024! 🤰🏼) and our Bernedoodle, Bear. Outside of work, I am a bathtub enthusiast 🛁, board game aficionado 🎲, and amateur farm animal imitator 🐷.Key Accomplishments:🔥 Hired five of Rippling's first six CSMs in 6 weeks (Series A), four of whom stayed 3+ years and two reached Director level.🔥 Hired 30+ people at Gorgias, including their Manager of Onboarding who became VP in 3 years.🔥 Placed Morty's Head of Support in under a week.Specialties:👤 Functions: Customer Success, Operations, Sales, Marketing & Product👩🏼💼 Seniority: Entry-level to C-level🖥️ Industries: SaaS, FinTech, AI, Enterprise Security, HRTech, Data Analytics, Healthcare, Health Insurance, Restaurant Tech, eCommerce📈 Company Stage: Seed to Series B / ~$2M to $50M ARR
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FounderBayview TalentDenver, Co, Us -
FounderBayview Talent Jan 2019 - PresentSan Francisco, California, UsHelping hyper-growth Seed to Series B startups scale their go-to-market teams, with a focus on Customer Success.Clients: Rippling, Gorgias, Routable, OpenInvest, Sisu, Evaluate, NexHealth, Owner, MixMax, strongDM, Keeper, Venteur, Morty, Long Game, Tomorrow HealthPast Searches:⭐️ Customer Success: CCO, VP of Customer Success, Head of Customer Success, Head of Support, Manager of Onboarding & Implementation, Manager of Enterprise CS, SR Manager of Support, CSM (SMB, Senior/Enterprise, Onboarding), CS Enablement Trainer, Scale Programs Manager, CS Operations, Support Agent⭐️ Marketing: CMO, Growth Marketer, Product Marketing Manager, Growth Engineer⭐️ Sales: VP of Channel Partnerships, Account Executive, SDR⭐️ Operations: Director of Revenue Operations, Business Operations & Strategy Manager, Operations Manager, Growth Ops Analyst, Operations Analyst⭐️ Product: Product Manager, Product Designer, Product Growth -
Creator, Producer & HostSuccess Unscripted Nov 2023 - PresentSan Francisco, California, Us -
Talent AdvisorSuccesshacker Mar 2020 - Dec 2023San Carlos, Ca, UsPrimary referral partner for Customer Success searches within SuccessHACKER's network. Working closely with Andrew Marks, Co-founder, COO & CPO. -
Talent AdvisorKeeper.App Aug 2022 - Mar 2023Austin, Tx, UsBuilding CS and Marketing teams at Keeper (YC S21).Ben Stein, Keeper's CEO, was referred to me by Omri Mor, CEO of Routable (YC S17). -
Talent AdvisorGorgias Apr 2020 - Jun 2022San Francisco, California, UsScaled the Customer Success team from 3 people to 30+ from Series A through Series C. Hires spanned multiple countries and continents including San Francisco, Toronto, Charlotte, Paris, and Sydney.✨ Biggest achievement: responsible for placing Elise Kubicki, now VP of Success. We originally hired her as the Manager of Activation Success (i.e. onboarding). She was quickly promoted to "Manager of Customer Success," then "Head of Success," and she is currently their VP.❤️ "Sara has been one of the key people behind our success with Gorgias. In 18 months, she hired 25+ very solid people on our team. She's among the best recruiters I've worked with." - Romain Lapeyre, CEO❤️ "She can help you narrow in on who you need and how to find them." - Elise Kubicki, VP of SuccessRomain Lapeyre, Gorgias' CEO, was referred to me by Jason Lemkin. -
Talent AdvisorStrongdm Feb 2022 - May 2022Burlingame, California, UsWorked with the CCO to hire a Customer Success Operations Manager and their Manager of Enterprise Customer Success following their $50M Series B.❤️ "Sara is an outstanding partner. I say that because she is much more than a recruiter. ... In short, she's a total pro who I would hire again in a heartbeat." - Schuyler Brown, CCOSchuyler Brown, strongDM's CCO, was referred to me by Janine O'Neill at Sequoia. -
Talent AdvisorMixmax Jun 2021 - Dec 2021San Francisco, Ca, UsPlaced four CSMs to manage SMB-MM customers and build out best practices.❤️ "Sara has been instrumental in growing Mixmax's Customer Success team with multiple high performing hires. ... When you want a partner in recruiting, work with her. You'll be lucky you did." - Elliott Kohtz, Head of SuccessRomain Lapeyre, Gorgias' CEO, referred me to Olof Mathé, Mixmax's CEO. -
Talent AdvisorRippling Feb 2019 - Jun 2019San Francisco, California, UsPlaced 5 of Rippling's first 6 CSMs within 6 weeks following their $45M Series A. 3 years later, most of them still work there.❤️ Anya Palisch, the hiring manager, said "Bayview delivered the most qualified set of candidates we’ve ever interviewed for Customer Success Positions." -
Senior Associate RecruiterHunter Sf Jun 2016 - Jun 2018San Francisco, California, UsPlacing investment professionals at VC and PE firms. -
Inside Sales RepresentativeCollective Health May 2015 - Jun 2016San Francisco, California, Us -
Hr And Benefits AdvisorZenefits Mar 2014 - Apr 2015San Francisco, California, Us54th employee. 3rd SDR hire and first to be promoted to AE. Joined the team after their $15M Series A, and a $67M Series B soon followed. Zenefits had over 1100 employees by the time I left.4th Quarter 2014: 138% of quota (# 1 on SMB team) o November 2014: 138% of quota o October 2014: 194% of quota o September 2014: 173% of quota -
Associate RecruiterAgency360 Jun 2013 - Feb 2014San Francisco, California, Us -
Marketing SpecialistAspera, Inc. Jan 2012 - May 2013- Managed Aspera’s website using TYPO3 and led the rebuilding effort of the corporate site for the re-launch in August 2012. - Promoted, recorded, edited and published webinars, improved SEO and SEM, managed Google Adwords and site performance, and helped maintain brand consistency. - Worked with cross-functional teams to complete projects.- Corresponded with senior executives of media & entertainment companies such as Sony, CBS, NBC, Technicolor, and Disney in order to schedule meetings with Aspera CEO at tradeshows.- Regularly worked with Salesforce, HTML, CSS, Adobe Photoshop, InDesign and Illustrator.
Sara Roberts Skills
Sara Roberts Education Details
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University Of California, BerkeleyArt History -
Uc Santa BarbaraUndeclared
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San Francisco University High School
Frequently Asked Questions about Sara Roberts
What company does Sara Roberts work for?
Sara Roberts works for Bayview Talent
What is Sara Roberts's role at the current company?
Sara Roberts's current role is Founder.
What schools did Sara Roberts attend?
Sara Roberts attended University Of California, Berkeley, Uc Santa Barbara, San Francisco University High School.
What skills is Sara Roberts known for?
Sara Roberts has skills like Salesforce.com, Lead Generation, Social Media, Email Marketing, Social Networking, Social Media Marketing, Saas, Online Advertising, Sales, Seo, Product Marketing, New Business Development.
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