Solution design, SQL development, netFORUM configuration, web development

• Migrated financial transactions from legacy systems to reproduce in new enterprise software and reconcile with accounting software.• Guided clients through defining requirements, finalizing wireframes, testing new functions, and troubleshooting problems in enterprise software. Maintained positive relationships with the most challenging clients.• Moved an existing website from an unsupported technology to Drupal in 3 months, while aligning online donations and scholarship applications with changes in client processes.• Invented a new way to automate error checking for easier data clean-up and faster page load times.• Devised navigation per department that resulted in streamlined processes and greater user acceptance of a new software system.• Executed development tasks using SQL for queries and data manipulation and customizing netFORUM Association Management System using its Toolkit to create new reports, forms, functions, and navigation.• Documented extensive software customizations for use by developers and clients.• Set standards for other developers to use in constructing SQL code and software forms.• Built SharePoint lists to track tickets and requirements for efficient internal operations.

• Interviewed clients to determine requirements for new systems.• Created Requests for Proposals (RFPs) for clients’ technology initiatives, managed vendor contacts, and compared proposals for client selection.• Selected and implemented new internal customer relations management system.

• Directed administrative staff, interns, and consultants, setting priorities and managing workloads to accomplish organizational goals with limited resources.• Served as an advocate for staff and final resolver of difficult customer support cases.• Initiated staff wiki for internal information sharing, documented many procedures for the first time, and set policies for operations, which empowered staff to share information and instructions at an unprecedented level and set the foundation for implementation of new software systems.• Created and managed first detailed budget for the organization’s technology functions. Met budget goals on the first year despite the lack of good data from previous years.• Grew organizational support for new software systems and worked with a team to define requirements, prepare Requests for Proposals (RFPs), evaluate responses, and select vendors.• Reconfigured, debugged, and strengthened aging database and custom web code, which resulted in 75% reduction in support costs and increase in functionality used.• Administered enterprise database system, trained staff to use new features, and created custom queries and reports to address business needs.• Configured online event registration and mass e-mail services and integrated data with the association management system.• Performed coding tasks for 5 websites, including creating CSS and HTML and editing custom JavaScript and forms functions.• Delivered staff-wide training in Microsoft Office 2007, resulting in uniform adoption and increased productivity.• Generated branded registration materials, including individual schedules for meeting attendees, and provided counts for meals.

• During record growth, served in a senior team that restructured the staff from programmatic to functional job descriptions and rebranded the group of associations under a new name.• Led annual 4-day educational program for 350 participants, including curriculum development, presenter coaching, meeting planning, room setups, AV, registrant materials, and onsite coordination.• Championed the foundation arm of the organization, including programs, publications, research, branding, and relations with the board and scientific advisory council.• Transformed the traditional board and committee agendas from paper binders of unrelated printouts and copies into unified PDF documents with internal navigation. Trained staff to create the new agendas, which now require much less labor and can be delivered to members within 2 days rather than a week.

• Answered member technical inquiries using subject matter experts and association resources. Ensured the highest possible level of customer service.• Compiled, edited, and laid out 500-page textbook for annual event.• Created appealing integrated booklet to showcase the association’s resources from a collection of scientific papers previously offered to conference attendees in stacks of unrelated copies.

• Spearheaded successful application and review process for a home-grown association education program to be accredited to award Continuing Education Units.• Automated a system for sending letters to various categories of prospective and new members.• Reorganized the office general filing system.

• Accelerated work by using complex merge letters and used extra time to help coworkers.