Sara Markham Email and Phone Number

A self-driven, committed, and results oriented lead with over 12 years of experience in managing large-scale IT programs, change management, communications, and leading a high performance team in an effective and efficient manner. A business transformation architect that maximizes business improvements while balancing implementation complexity, stakeholder requirements, and change management. Current Position: Senior Manager with Accenture’s Resources Industry Group within the NA Utilities/Technology Delivery Practice based in Chicago, IL. Over 10 of experience within Customer Operations functions focusing on merger and acquisition strategy, implementing new business models, streamlining business process design improvements and enhancing the customer experience.Experience Aspects: Advanced Metering Infrastructure (AMI) strategy, business process design and implementations, CIS enhancements and implementations, CIS back-office business process design, project planning, executing project delivery life cycle, meter data management design, meter event-driven data analytics, revenue protection, customer experience enhancements, smart meter enabled change management.