Sara Martins personal email
- Valid
💡 A change agent by nature, with a knack for bringing order to chaos, I am passionate about creating positive working environments and helping individuals and teams achieve their full potential.I am a high-energy, dynamic, and professional leader with a proven track record of success in corporate training, human resources management, project management, and delivering amazing customer experiences.Fluent in Portuguese and English, I thrive working in multicultural environments where I can efficiently apply interpersonal communication, emotional intelligence, and other soft skills toward Human Resources motivation and Business Targets achievement.Some of my best features are my authenticity, resilience, adaptability, and team spirit. Additionally, I am always in a good mood, which is a nice plus! 😊Think I might be a good fit for your project? I am always up for a new challenge, let's chat! 📩
Hairqare By Holiniq
-
Customer Experience Manager | Training Development And ManagementHairqare By Holiniq Jun 2021 - PresentManage 40000+ students through different platforms (Kajabi, WordPress, Circle, Freshdesk, Social Media):• Lead CX specialists Team• Scale customer support infrastructures in a rapid-expansion project• Maintain 1st response and Issue resolution SLAs >90% • Maintain CSAT score of 4,7 or above• Create, Review, and Q&A new content, email sequences, FAQs, and canned responses• Project-manage regular initiatives for customer acquisition, feedback, and customer retention
-
Human Resources Training SpecialistDsv (Panalpina) Jan 2020 - Jun 2021Lisbon, PortugalBridged Communication and Training between Human Resources and other functions and business units:• Training content design, management, delivery, and evaluation• Staff Training information management (approx. 100-employee staff)• Spearheaded Human Resources Office facilities activities and communications concerning the Covid-19 pandemic
-
Communication And Training SpecialistPanalpina Jul 2019 - Jan 2020Lisbon, PortugalBridged Communication and Training between IT Customer Systems department and other functions and business units: • Training content design, management, delivery, and evaluation• Created training needs assessment processes• Partnered with subject matter experts (SMEs) • Conducted surveys to identify training priorities• Developed training course prototypes • Developed annual training plan proposals -
Hr Training Manager And Soft Skills TrainerSellbytel Group Oct 2017 - Jul 2019Lisbon, PortugalMet and managed full training cycle needs: • Identified and tracked needs• Created annual training plan (classroom and e-learning) • Ensured legal compliance• Implemented career development plans through individual coaching and mentoring programs• Delivered and maintained 1500+ training courses annually• Created, delivered, and managed soft skills training courses for an average of 350 attendees (annually)• Managed content for various HR e-learning courses (Code of conduct, safety and security, cyber-security, awareness, emergency plans, etc)• Created and maintained documentation for technical training (including training programs,attendance sheets, session plans, chronograms, and final course reports) for approx. 600 employees annually• Provided one-on-one leadership development coaching for 8 employees in leadership positions -
Neurolinguistic Programming (Nlp) Trainer & CoachSara Martins Dec 2012 - Dec 2018Lisbon, PortugalDevelopment of personal and professional growth:• Provided individual NLP therapy sessions, coaching, and training/mentoring• Provided group NLP therapy sessions, coaching, and training/mentoring
-
Department ManagerTotemic Nov 2011 - Sep 2012Lisbon, PortugalManaged and led 'Financial Assessment for Clients' Department:• Coordinated 3 teams totaling an average of 30 employees• Provided staff and target achievement management, conflict resolution; and statistical analysis of KPIs • Created and implemented 1-2-1 and group skills development action plans to drive performance improvements -
Team LeaderTotemic Nov 2006 - Nov 2011Lisbon, PortugalManaged and led 'Financial Assessment for Clients' Team of 6-8 people:• Managed and monitored performance quality • Managed and monitored KPI achievement and call center team • Conducted performance quality analysis and provided performance statistical reports• Designed and implemented tailored Performance Plans• Regularly addressed Team motivation, conflict resolution, and coaching/mentoring individual and group sessions for soft skills and technical skills development
Sara Martins Skills
Sara Martins Education Details
-
Association For The Advancement Of Computing In Education (Aace)Education & Training -
ComunilogEducation & Training
-
Academia Zona VerdeAdult And Continuing Education And Teaching
-
InpnlNeurolinguistic Programming
-
Global Coach AssociationSpecialization In Leadership, Communication And Performance
-
Nhk – Formação E Novas Tecnologias Unipessoal Lda (Lisboa)Professional Aptitude Certificate (Cap)
-
Applied Ecology
Frequently Asked Questions about Sara Martins
What company does Sara Martins work for?
Sara Martins works for Hairqare By Holiniq
What is Sara Martins's role at the current company?
Sara Martins's current role is Communication Specialist | Learning & Development | Trainer | Training Manager | Project Manager | Customer Experience Manager.
What is Sara Martins's email address?
Sara Martins's email address is sa****@****ail.com
What schools did Sara Martins attend?
Sara Martins attended Iade, Association For The Advancement Of Computing In Education (Aace), Comunilog, Academia Zona Verde, Inpnl, Global Coach Association, Nhk – Formação E Novas Tecnologias Unipessoal Lda (Lisboa), Universidade De Trás-Os-Montes E Alto Douro.
What are some of Sara Martins's interests?
Sara Martins has interest in Music And Literature, Provide Training And Coaching, Human Rights, Environmental Events And Sciences, Environment, Arts And Crafts, Animal Welfare.
What skills is Sara Martins known for?
Sara Martins has skills like Leadership, Public Speaking, Nlp, Personal Development, Training And Development, Soft Skills, Data Analysis, Communication, English, Negotiation, Mentoring, Team Management.
Not the Sara Martins you were looking for?
-
-
-
1hotmail.com1 +351926XXXXXX
-
Sara Martins
Msc Student In Computer Science And Engineering @ Ubi.Devops Engineer @ Netjets EuropeCovilhã
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial