I manage a portfolio of 20 strategic school district accounts across 9 states serving 440,000+ students through all parts of the account lifecycle including implementation, adoption, renewal/expansion, and ongoing support totaling over $1.46 million in annual recurring revenue. • Increase usage with 11 established customers by an average of 19% over months • Develop and facilitate repeatable and customized training sessions for key stakeholders, both virtual and on-site, achieving satisfaction ratings of over 95%• Lead and problem solve data integration involving rostering solutions, student information systems, and SFTP server• Collaborate and project manage cross-functionally with Customer Success, Data Integration, Engineering, Product, Marketing, and Sales teams to strategically serve customers and facilitate successful and on-time implementations• Surface customer requests, issues, and feedback to the product team and ensure the product roadmap aligns with customer needs

I oversaw and performed platform setup, implementation, support, and expertise for over 400 nudge texting campaigns with 10,000+ student and parent recipients to enhance national college and career counseling priorities across 23 KIPP regions. • Boosted user activity and frequency of regionally scheduled campaigns though facilitating training sessions, holding office hours, establishing a ticketing system, developing training videos, and fulfilling data requests• Led Mainstay/Salesforce integration (API) by collaborating cross-functionally with product manager, engineers, user advisory group, and third-party provider to create, finalize, and implement project charter and product requirements• Increased nudge texting platform opt-ins by 103% in 4 regions over 4 months through direct implementation support• Evaluated program impact, monitored progress, and informed practice by tracking and visualizing data, creating reports and dashboards, conducting quarterly analyses, and providing actionable data to regional staff• Managed backend administration of Mainstay, a nudge texting platform, by maintaining 164 custom contact fields and 110 users, creating and updating audiences and filters, addressing escalations, and refreshing student data • Partnered with third-party provider, Mainstay, to troubleshoot technical issues, provide product feedback, share data insights, and advocate for product improvements

I led and managed all student data through the Salesforce CRM and collaborated with college partners to manage the enrollment process. • Executed the launch and administration of updated student information system in Salesforce Lightning by training 19 staff, documenting best practices, and establishing an auditing system to ensure accurate and up-to-date data• Codified the enrollment/re-enrollment process with partner universities to ensure each student is set each cycle• Developed automated system to project accurate future revenue by streamlining billing processes in Salesforce• Collected, monitored, and analyzed current and former student data through reporting and dashboard creation to identify problems, adjust program and support, improve efficiency, and drive attainment of KPIs and team performance metrics based on trends in student persistence, degrees earned, schoolwork participation, and pace

I led and managed the coaching and student support teams consisting of 9 staff across 3 sites serving 300 students.• Designed and improved upon student and coaching curriculum, programming, and systems to increase student achievement and persistence, shape student culture, support staff development, and influence expansion- leading to an increase in enrollment by 10% and raising the persistence rate to 78% • Oversaw an annual budget of $100k including student scholarships, student resources and support, and student events• Collaborated with college and community partners to provide wraparound supports for students• Coached 50 post-traditional college students toward competency-based college degrees

I developed the founding college counseling framework and designed the curriculum for the 9th-12th grade College Seminar courses.• Facilitated the schoolwide adoption and implementation of SchooLinks, a college and career readiness platform, between third-party provider, leadership team, and seminar teachers• Collaborated with leadership team and seminar teachers to create college counseling programming including parent nights, financial aid, and undocumented support• Coordinated Pre-ACT, PSAT, and ACT test administrations for 300+ students

• Developed and taught curriculum for Geometry and Algebra• Taught 11th grade College Seminar, a college preparatory course, to 86 students

I designed the initial framework, content structure, and procured resources for a statewide college and career advising initiative (House Bill 18) for online counselor trainings and middle school learning opportunities.

I managed the persistence team and developed college preparation, matriculation, persistence, and career programming to support an underrepresented population of 538 KIPP Alumni across 40 high schools and 39 college campuses.• Interviewed, selected, and managed the KTC Alumni Services team consisting of 2 Alumni Counselors and 1 summer intern• Redesigned counselor caseload structure and monthly outreach approach to better serve specific alumni groups• Cultivated relationships and facilitated partnerships with community organizations and colleges to provide alumni resources• Collected and analyzed student data to track persistence and set annual functional goals that enhanced alumni support• Oversaw regional KIPP College Ambassador Program and facilitated biannual training for 4 student ambassadors• Led pilot for Signal Vine, a mass texting service, to increase contact, matriculation, and persistence amongst alumni base• Created and implemented 5 college transition workshops that are delivered annually in the spring to high school seniors• Facilitated application process to match 90 college students with paid professional summer internships over 2 years• Coordinated logistics for 2 regional retreats consisting of 50+ KTC counselors from Texas and Oklahoma• Planned and executed 5 major KIPP Alumni reunion events increasing attendance by an average of 25 attendees per eventPersistence Thought Partners, KIPP Foundation (2015-2016)• Nominated to take part in a working group to develop content and provide feedback for national persistence initiativesTiger Team, KIPP Foundation (Fall 2014)• Collaborated with 11 fellow KTC counselors from across the nation to create summer transition programming content for the KTC Persistence Playbook, a resource published on the national KIPP sharing platform

I advised 3,000+ underrepresented high school students over 2 years with planning, applying, and enrolling in higher education institutions that met their academic and career goals through one-on-one, group, and parent meetings.• Enhanced the college-going culture at the high school by collaborating with teachers, counselors, administrators, college representatives, and fellow college advisers to increase early applicant rates by at least 15% each year• Established 3 college-centered social media tools with over 480 active followers• Maintained a budget totaling $7,900 for supplies, programming, and field trips over 2 school years• Planned and executed 11 college field trips for approximately 700 students• Coordinated a week-long college-readiness program in 2011 and 2012 titled “Generation TX Week” involving over 800 students total• Facilitate summer training for 21 new and 27 returning staff members• Analyzed the impact of grant programming by tracking and organizing quantitative and qualitative data• Created and implemented an electronic sign-in system to track student interaction for reporting purposes now utilized in high schools across TexasRegional Social Facilitator (2011-2012)• Established an email list serve for 21 fellow regional advisers in the Rio Grande Valley to communicate and share ideas• Coordinated and encouraged monthly social events to promote camaraderie amongst coworkers

• Facilitated the application process for over 200 international students each semester• Coordinated social calendar with 7 major events to encourage international student involvement

Manager (5/07 – 7/09) • Implemented inventory tracking system and redesigned store layout for better marketing purposes• Organized employee work schedule on a weekly basis and supervised 20-30 employeesSalesperson (7/04 – 7/09) • Assisted up to 200 customers a day and handled daily transactions

• Facilitated the selection and notification of 13 professional performances on campus• Collected various media materials and created comprehensive press kits for visiting performances

• Worked for 10 weeks at headquarters for healthcare-based nonprofit that supports 8 clinics in Texas• Created survey input system and designed promotional materials for marketing department• Reconciled checks and transaction documents with current account balances