▪ Monitoring costumer's portfolio and product stock;▪ Responsible for the financial proposals for new projects / seasonal campaigns;▪ Complaints / incidents management;▪ Stock managment;▪ Inventory management;▪ Order approvals;

• Partner’s services management: Partner’s provided services control;• Partners account management: Link between partner and Sonaecom;• Partner’s business plan and billing models negotiation;• Commercial activity planning: Forecast planning, budget control, strategic thinking, monthly billing control;• Management and design of Inbound/Outbound campaigns and their associate logistic processes• Team management: Inbound and logistics operation coordination;• Logistics: Route building for commercial teams;• Report building: Daily, weekly and monthly activity reports;• Administrative processes audits and operation control;• Treatment and management of complains;• Team building and partner training (products, processes, commercial techniques and behaviour);

• Costumer service team management • BackOffice issues treatment;• Resources planning/management: human and material;• Activity audits;• Team building;