Sara Mendonça Email & Phone Number

Lisboa, Portugal

Working in large transformation projects at Banco BPI:. BPI APP/BPI NET : MB Way Payments Transfers 3DS Openbanking Cashback . BPI Credit Cards migration to Caixa Bank Spain Working Scrum methodology;Engaging directly with client on their most challenging business issues – understanding, addressing, solving their priority operational problems and delivering digital products.

Lisboa, Lisboa, Portugal

Lisbon Area, Portugal

Projects: - at Banco de Portugal team (CRC);- at SIBS Processos: Bank Account Opening Application;- Elaboration of Customer Journeys: bank account opening, payments and transfers, statements and fees, loan applications and approval processes, and managing credit cards.

Lisboa

Lisbon Area, Portugal

Reporting to the Board, responsible for the implementation and co-ordination of the Credit Unit:• Participation in the definition and implementation of the strategy;• Conception and implementation of all regulations and procedures for the department;• Budget planning and monitoring;• Attract and negotiate partnerships to support the products’ commercialization; • Define the marketing-mix of the product portfolio;• Implementation of IS Accipiens – Work out the flow of processes and co-ordination of its parameterization throughout the life cycle of the business, i.e. Marketing, Sales and Contract Management;• Obtained Credit Licence from CMVM for acquisition of securities;• Controlling the correct execution of credit regulations;• Definition and monitoring of financial analysis and credit limits KPI’s;• Implementation of cross-selling strategies amongst all commercial areas, enhancing group synergies;• Fulfillment of BdP and CMVM standards – co-ordination with compliance department;• Account Management of customer portfolio;• Preparation, organization and analysis of customer credit files and elaboration of opinion reports;• Member of internal Credit Committee, supporting the board in decision making.

Lisbon Area, Portugal

Reporting to the Retail Commercial Direction, co-ordinating a team of 4 people:• Implementation and development of the commercial area Affluent in order to capture customers with an investment potential above 50.000 EUR;• Building, training, coaching and managing the commercial team;• Development and implementation of marketing actions and generate leads;• Daily follow up and analysis of customer portfolio: commercial performance, profitability and progress towards targets.

Lisbon Area, Portugal

Reporting to Private Commercial Direction:• Manage and capture customers with a potential above 500.000 EUR, private or institutional, offering Discretionary Portfolio Management and Investment Consultancy services;• Identify and present tailor-made investment solutions in accordance with the customer’s profile;• Daily follow up and analysis of customer portfolio: commercial performance, profitability and progress towards targets.

Lisbon Area, Portugal

Reporting to Lisboa Commercial Direction:• Account management of a portfolio of corporate (mainly real estate) and private customers;• Preparation, organization and analysis of customer credit and financing files and elaboration of opinion reports;• Participation in the credit commission of the agency, supporting the Agency Director in decision making;• Elaboration and presentation of proposals for surplus liquidity applications, utilization of national and international payment means and foreign trading operations;• Consulting specific departments, e.g. technical reports and economical-financial reports related to financing processes of customers;• Participation in meetings about the commercial strategy and objectives of the agency;• Assure the execution of administrative procedures.• Daily follow up and analysis of customer portfolio: commercial performance, profitability and progress towards targets.

Pós-Graduação Ciências Empresariais E Tecnológicas

Pós Graduação em Ciências Informáticas e Empresariais - TIC : Business Intelligence, Data Mining, Programação Java / PHP / Android Studio.

Pós-Graduação, Gestão Imobiliária

Pós-Graduação, Gestão Instituições Financeiras

Graduate Degree, Management

Education record