As a senior learning strategist, I find sales and operations pain points and design roadmaps and products for measurable solutions. I collaborate cross LOB, globally with internal and external stakeholders while I support learning content management and learning management endeavors.I also played a pivotal role in upskilling contractors and GTME enablement members in learning design with easy to apply tools and methodology based on learning psychology. I create guiding documents and templates to keep collaborations in sync and offer program recommendations.Recently I led the needs analysis and design of a new sales process training for managers and senior leaders. These intense in person training sessions were tested and developed rapidly in parallel to sales rep enablement across LOB, globally. They were highly interactive and resulted in satisfaction ratings of 90% by leadership based on: Confidence in ability to apply training to work, Valuable use of time, and positive impact to work.

As a senior learning experience designer I specialized in executing technical analysis of the Amazon Robotics Learning Experience and identifying pain points in the technology. I conducted in-depth research on operational data and work backward to solve operational and safety problems in robotic distribution centers, utilizing my extensive experience understanding technical topics and simplifying complex processes.Furthermore, I collaborated with subject matter experts (SMEs) and managed projects, guiding global stakeholders through adult learning solutions. My expertise in learning design enabled me to produce graphic illustrations, videos, and VR learning elements for a just-in-time learning environment that scaled, providing learners with practical, real-world knowledge and experience.In summary, my ability to conduct technical analysis, solve operational problems, collaborate with SMEs, manage projects, and produce high-quality learning elements made me a valuable asset in the field of technical robotics.

As a learning technologist at Amazon Shipping and Delivery Services, I played a critical role in ensuring the efficient and effective delivery of learning programs. My expertise in troubleshooting and cataloging LMS content enabled me to create seamless learning experiences for our associates.Additionally, I excelled in creating LXD software and tool demonstrations, helping learners to understand complex technical concepts in a clear and concise manner. I also tracked learning data and conducted research to identify direct path technical resolutions, leveraging my technical expertise to solve complex problems.Furthermore, I mentored instructional designers in technical skills and software, providing them with the necessary support to create engaging and effective learning programs. I extracted data from business operations and cross-referenced it with learning completion and performance data to distribute bi-weekly reports, ensuring that our learning programs aligned with our business goals and objectives.Overall, my skills in troubleshooting, LXD software creation, data analysis, and mentoring made me a valuable member of the Amazon Shipping and Delivery Services team.

As an interim learning experience manager and a full-time learning experience designer, I brought a wealth of knowledge and experience to the table. Working closely with global stakeholders, I collaborated to determine pain points and recommend learning paths that aligned with targeted business metrics. My ability to ideate and create instructionally sound, learner-centered solutions helped drive our learners towards success.In addition to holding both roles, I had the added responsibility of serving as a hiring manager during a transitional period while a manager replacement was being sought. During this time, I conducted 13 behavior-based STAR method interviews to identify and recruit top talent for our team.These roles required me to balance multiple responsibilities and ensure seamless delivery of learning solutions. Despite the added workload, I remained dedicated to providing high-quality learning experiences for our learners while managing and mentoring the team. My expertise in data integration, project management, and instructional design, along with my effective leadership skills, led to success in both roles as an interim learning experience manager and a full-time learning experience designer.

As a Senior Learning Experience Designer, I innovated to create solutions that could scale at a global level. I led large-scale learning projects from analysis to implementation and owned project strategy management for stakeholders around the world.Throughout my tenure, I determined project milestones and ensured deadlines were met, keeping stakeholders aligned with project scope while analyzing gaps to create and validate training content across cultures. My ability to extract business data to build content with measurable outcomes was instrumental in the success of these projects. I also managed and implemented translated content for global launch, ensuring consistency and quality throughout.To facilitate effective delivery for adult learners, I built and planned delivery and cadence using tools such as Vyond, Adobe Suite, Camtasia, Storyline 360, and accessible PDFs. My creative consideration for LMS plug-in use was grounded in adult learning theory and methodology, resulting in engaging and effective learning experiences for our global learners.

As a Network Program Manager, I managed eLearning, ILT, VILT, job aids, learning software adoption, and change management processes associated with learning across the organization.I led the project management, art direction, and User Acceptability Testing for a custom headless Learning Management System design and migration exclusive to Chewy fulfillment centers with Coso Cloud and Adobe, resulting in a successful nationwide rollout. My experience in project management, coupled with my expertise in art direction and user testing, was instrumental in ensuring the system was not only functional, but also user-friendly and effective for our learners.

Project management, designed and revised online and hybrid curriculum, worked with course authors and SMEs, copy editing and research. Utilized user stories to map a user experience and create enjoyable user interfaces. Imagined ADA friendly UIs for accessible learning interactive media and designed training initiatives for national corporate entities such as Denny's.

As a Senior Instructional Designer and Training Facilitator, I designed and facilitated digital and instructor-led content that was proven to increase sales and the adoption of technology and soft skills.I also mentored others in curriculum development and design practices, sharing my knowledge and experience to help them create effective and engaging learning experiences.To enhance our project management processes, I introduced agile work sprints in JIRA, which helped us establish a project management platform and track billable hours more efficiently.I also created processes and project management aids, such as the lifecycle of a learning center campaign, project intake process, and the use of storyboards and user stories to communicate and inform project direction. These aids helped streamline our workflow and ensure that our projects were completed successfully, on time, and within budget.

As a technical instructional designer and trainer, I designed and facilitated engaging learning experiences through Vyond, Camtasia, Articulate, and the Adobe Suite. I wrote and conducted on-site and webinar training, edited video and audio, and ensured seamless delivery of training programs for the App Dev sector of IT.As the Moodle LMS administrator, I led a team of local and offshore members in redesigning and migrating the LMS, ensuring that it met the specific needs of our organization. I also distilled highly technical reports, making them approachable for company-wide internal communications.In addition, I analyzed and reported data to measure the success of our training initiatives. By promoting human-centered design and UX best practices in digital learning, I ensured that the training programs were both effective and user-friendly.

Masters program of Instructional Design

As the Director of Professional Learning User Experience, I focused on streamlining the processes and deadlines of both instructional and digital design teams. I created a professional development affiliate program and collected data from partner and marketing programs for data-based profit analysis reports. Instituting an agile workflow allowed for more efficient and effective collaboration, which ultimately expedited a three-year course revision process to just one year through the implementation of lean methodology.In addition to overseeing the teams, I also edited written content, worked with SMEs, and created media to ensure the highest quality of learning experiences. Composing contracts for higher education partners and SMEs was another responsibility that I took on in this role.To foster a positive and productive organizational culture, I hosted internal workshops aimed at promoting team cohesion and a strong sense of community. Overall, my leadership and dedication to innovation and process improvement resulted in significant advancements in the professional learning user experience for all stakeholders involved.

As a Learning Design Specialist, I spearheaded the planning, task flow, and design for product lifecycle. One of my notable achievements was designing the UI of Interactions, an educational game, to ensure its effective use by both people with and without disabilities, while complying with Section 508 and WGAG 2.0 standards.In addition, I created an affiliate program to expand our reach and increase engagement with our audience. Alongside my product design work, I also held a client-facing role, managing contracts and bringing in new higher education partners to the program.My expertise in designing for accessibility and compliance, as well as my ability to manage client relationships, allowed me to make a significant impact in my role as a Learning Design Specialist.

• Taught branding, email marketing, graphic design, illustration, and introduction to video design• Led students in the creation of competitive analysis and mobile marketing campaigns for community clients• Wrote and delivered interdisciplinary curriculum with English, Communications and Marketing departments• Spoke at various conferences on education, volunteer programs and disadvantaged populations• Served on University IRB review committee

• Managed 3 direct reports • Acted as an online moderator in various LMS• Trained professors in online moderation and the Socratic method of online interaction• Created synchronous and asynchronous webinars for professors• Designed MEd course content and instructor training programs• Established wireframes, mockups and prototypes for a customized LMS

Wrote and taught a Master's level instructional media design course. Facilitated the course via LMS online.