Sara Tibbs Email & Phone Number

Maitland, Florida, United States

Proficiently reviewed and prepared FHA Case Binders and VA Guaranty Packages, and submitted them to the appropriate entity for endorsementIdentified and promptly reported any errors or discrepancies and facilitated the necessary correction requestsCollaborated with Borrower, Underwriting, Closing, Title, and Builder stakeholders to resolve requests for corrections and missing documentsEfficiently managed daily loan queues, while maintaining consistent communication via email and phone to obtain requested documentsSkillfully uploaded compliant files to FHA Catalyst and VA WebLGY PortalsRecognized for consistently exceeding performance metrics with a 10% increase in pay.

Maitland, Florida, United States

Conducted comprehensive reviews of closed mortgage loan packages on a daily basis, ensuring strict adherence to multiple investors’ requirementsIdentified and promptly reported any errors or discrepancies and facilitated the necessary correction requestsEffectively prepared and uploaded compliant loan packages to various mortgage investors’ loan portalsEfficiently managed daily loan queues, while maintaining consistent communication via email and phone to obtain requested documentsMaintained strict confidentiality of sensitive personal informationReceived a promotion within 13 months

Maitland, Florida, United States

Reviewed mortgages for ensured compliance with all existing and/or new mortgage lending related compliance regulations

Maitland, Florida, United States

Efficiently managed high volume of Verification of Employment and Asset orders via telephone and internet, ensuring accurate and timely processing of loan filesUtilized industry-leading software tools, including The Work Number, IRS Transcript ordering and retrieval services, and ComplianceEase TRID and RESPA compliance softwareGenerated detailed written reports on each loan file, highlighting findings that determined the loan's salability on the secondary mortgage marketConducted thorough analysis of client information, evaluating existing evidence on file for accuracy and completenessProactively identified areas for team performance improvement and recommended additional training opportunitiesSelected as a Trainer and New Hire Mentor, leveraging outstanding interpersonal skills and effective communication to train and guide new team membersPromoted to Team Lead in recognition of exceptional mentorship and team-building skills, driving a positive team culture and contributing to increased productivity and efficiencyElevated to Quality Control Team Lead based on demonstrated expertise in the mortgage compliance field, with a deep understanding of regulations and requirements.

Winter Park, Florida, United States

Invited to return to the organization after another downsizing period, tasked with organizing and scanning a backlog of paper documents.

Winter Park, Florida, United States

Effectively managed a high volume of inbound emails and documents, ensuring timely and accurate distribution to relevant stakeholdersRecognized for exceptional performance, receiving a letter of recommendation from the department manager (available upon request)

Winter Park, Florida, United States

Conducted thorough reviews of executed mortgages, ensuring completeness and identifying any errors prior to submitting for recording in public recordsAccurately calculated recording fee overages and proactively issued refund checks to buyers or sellersConsistently met or exceeded daily quotas, while maintaining adherence to defined quality standardsMaintained strict adherence to all company policies and procedures, ensuring delivery of high-quality workRecognized for outstanding quality rating, retained during a downsizing period

Orlando, Florida, United States

Managed reception area, greeted visitors and directed calls to the appropriate personnelFiled and organized documents in a timely and efficient mannerMaintained accurate and up-to-date records in physical and digital filing systemsAssisted with processing and tracking of invoices, ensuring timely payments to vendorsOperated office equipment such as printers, copiers, and scannersProvided administrative support to various departments as neededDeveloped and maintained positive relationships with clients and vendorsAdapted to changing priorities and handled multiple tasks simultaneouslyImproved office efficiency by streamlining filing systems and implementing more organized processes.

Maitland, Florida, United States

Reorganized the main file system upon arrival, improving efficiency and productivity.Coordinated mortgage closings, ensuring timely and accurate completion of all paperwork.Conducted mortgage signings, ensuring all documents were signed and notarized according to legal requirements.Managed all incoming calls and visitors, directing them to the appropriate department or staff member.Prepared and distributed daily correspondence, including letters, memos, and emails.Assisted with the preparation of closing documents, ensuring accuracy and completeness.Issued title policies and reviewed title commitments.Prepared and managed closing documents and HUD-1 Settlement Statements.Maintained the calendar for multiple employees and scheduled appointments and meetings.

Orlando, Florida, United States

Preparing HUD-1 statements and other closing documents with meticulous attention to detail, ensuring compliance with all legal and regulatory requirementsIssuing title policies, verifying accuracy of title searches and ensuring clear title for all properties involved in the transactionsScanning and uploading a large backlog of closed file documents, streamlining operations and improving accessibility of critical information

Orlando, Florida, United States

Reviewing and verifying information provided by buyers, sellers, and lenders to ensure accuracy and completeness of dataCalculating closing costs and ensuring compliance with all relevant regulations and guidelines.Coordinating with title examiners and attorneys to resolve any issues or discrepancies that may arise during the closing processCommunicating effectively with all parties involved in the transaction to ensure a smooth and seamless closing experienceMaintaining detailed records of all transactions, including all related documentation, communication, and financial information

Orlando, Florida, United States

Managed an assigned branch of a national mortgage company, ensuring successful completion of loan closingsPrepared closing settlement statements and related documentation for a high volume of up to 100 mortgage closings per monthRecognized for exceptional performance, earning promotion to oversee closing of out-of-state loansDemonstrated outstanding customer service skills, serving as the primary point of contact for borrowers seeking information about closings left in progress following the unexpected closure of the national mortgage companyStepped up as the title processor and closing coordinator for another closer, effectively managing multiple responsibilities and ensuring timely closings.

Longwood, Florida, United States

Conducted thorough reviews of loan documents to ensure accuracy and completeness prior to closing, minimizing errors and reducing risk for the company.Assisted the Post Closing team in efficiently retrieving and organizing archived documents, improving overall workflow and increasing productivity.Successfully obtained and maintained Closing Protection Letters, demonstrating strong attention to detail and ability to manage multiple tasks simultaneously.Served as a receptionist, providing exceptional customer service and creating a welcoming and professional atmosphere for clients and visitors.

Orlando, Florida, United States

Efficiently managed monthly financial statements, ensuring accuracy and timely completionProcessed resident applications, including running credit reports and approving qualified tenants, while adhering to Fair Housing regulationsDeveloped and executed print advertising campaigns for over 20 apartment properties, driving increased visibility and occupancy ratesProduced engaging monthly employee newsletters, effectively communicating company news and updates to staffDesigned and executed targeted postcard advertising mailing campaigns, resulting in increased lead generation and customer engagementCoordinated interstate and international transportation and accommodations for owners and their family, ensuring seamless travel experiencesOrganized conferences, training meetings, and accommodations for over 40 employees on a monthly basis, ensuring smooth and successful eventsDesigned and printed invitations for multiple personal events and fundraisers for the owners, utilizing creativity and attention to detailActed as hostess and coordinator at the owners' personal events, providing exceptional customer service and ensuring memorable experiences for guests.