Sara Torres Email & Phone Number

Cranston, RI, US

Remote

battleface.com is a Series B startup in the travel insurance industry. While at battleface, I have collaborated with the design and engineering teams to drive innovative changes that anticipate our customers' travel insurance needs. Focusing on our claims and assistance teams, I've led our engineers in the development of new and unique features that make.

Closely worked with engineering teams on new partnership integrations and platform enhancements.

Rhode Island, United States

- Manage projects and updates to our custom SaaS products for hundreds of Financial Institutions. - Use Jira and Salesforce to manage updates for clients. - Work with multiple different teams to work together towards goals that enhance our customer experience. - Work with and for our customers to ensure delight of our products.

Shrewsbury, Massachusetts

• Worked with President/CSO on high-level company projects and client relationships
• Designed and created corporate website www.woodlandbiosciences.com through Wix.com’s CMS platform o Over 60% of new company business derives from the website
• Managed new employee time tracking system as well as led the integration of ADP Total Source HR and benefits
• Marketed company services online and through presentations used daily for client calls and conferences

Westborough, MA

• Co-taught a class of 9 toddlers from age 15 months to 2 years 9 months
• Created curriculum that incorporates MA teaching standards to develop toddler’s skills
• Manage daily communications to parents and addressed requests and issues
• Enrolled and completed Child Growth & Development class for teaching certification

Greater Boston Area

• Used Omniture and Google Analytics to analyze trends on company sub-site advisors.massmutual.com and sent findings to development team
• Used SEO to increase search ranking to #1 in Google and grew organic search from 20% to 65%
• Instructed team of developers on implementation of new web features

Greater Boston Area

• As the Product Owner of CliffsNotes.com, I managed the development, implementation, and launch of major website redesigns and new features
• Continuously communicated with marketing, technology, editorial, and leadership teams on strategy and performance of CliffsNotes
• Executed successful web strategy increasing page views over 650% per month in two years
• Translated business requirements into technical requests for developers using Jira
• Created and analyzed analytics reports in Excel with data from Site Catalyst Omniture to determine success of new books published, and for insights to improve site metrics

Boston, MA

• Product owner and subject matter expert of CliffsNotes.com
• Led site-wide redesign of CliffsNotes.com: managed team of developers, instructed vendor on design, and accomplished project on schedule and under-budget
• Managed website content updates and created business plans from analytics analyses
• Solely and successfully redesigned newly acquired website PetersonGuides.com using PHP and HTML

Natick, MA

• Updated corporate website content and designed a more user-friendly interface
• Created and maintained marketing presence on social media and a client newsletter to broaden customer exposure and share updates and new products
• Worked on business development strategies with three of SBH’s partner companies

Pittsfield, Massachusetts Area

• Worked on the Global Deskside Initiative in the Deployment and Application workstreams.
• Created a site readiness checklist for deployment of 5,000 PCs to North and South America
• Facilitated testing of 192 applications used at SABIC Global to determine any issues with the new global image, i.e. Windows 7, Microsoft 2010, User Restrictions etc.

• Designed, created and maintained the company website using HTML 4.0
• Managed documents: invoices, Confidentiality Disclosure Agreements
• Business Development via social media

Bba, Management, Information Technology

• GPA 3.5 • Isenberg International and Diversity Business Fellows Program • Dean’s List Awarded • Relevant Coursework: Organizational.

Childhood Growth & Development Course

Education record