Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants. Tata Communications, is honored to be recognized as a Leader in the 2023 Gartner Magic Quadrant for Network Services, Global, for the 10th consecutive year and is headquartered in Mumbai, India with a presence in over 200 countries and territories around the world.1. As part of the pre-sales team, I design WAN, Cloud, and security solutions for customers, overseeing solution development and proposal management.2. Provided support to delivery teams during the post-sales stage by leveraging my expertise in cable systems, Ethernet, BOM, and network security solutions, ensuring a smooth transition for Day 2 teams.3. Analyze business requirements to recommend products and designs that align with customer needs in RFP/RFI/RFx.4. Responsible for ensuring compliance with all relevant stakeholders and internal teams as requested by the customer.5. Expert in optimizing architecture for improved commercial and technical viability, enabling smooth transitions from Presales to delivery, in collaboration with technical service management partners.6. Engage in presales cycles to define and design high-level network and security solutions for enterprise clients, including SASE, SWG, firewalls, application control, and proxy solutions. These can encompass products from Fortinet, SSE providers like Zscaler and Netskope, as well as other in-house offerings.7. Collaborating closely with OEM partners such as Cisco/Meraki, Versa, Fortinet, Palo Alto, Netskope and Zscaler on their product and solution offerings.Tools/Apps Used: Salesforce, Visio

Worked with Orange Business Services, the business services arm of Orange S.A., is a global integrator of communications products and services for multinational corporations.It operates in over 220 countries and territories and employs over 21,000 employees in 166 countries.- Responsible for planning & implementation of technical plans for various aspects of High bandwidth International Backbone / service provider edge Network (AS5511)- Preparing design document; including BOM (Bill of Material) and HLD, acting as a part of international network acquisition and network sourcing team.- Collaborate with different providers like; CAT, SINGTEL, AIRTEL, VNPT, FPT, CT to build the robust, high-available backhaul peering solutions for customers, optimizing the projected revenue and costs to the company.- Capture technical information like; edge infrastructure, routing protocols, hardware requirements to draw the accurate plan to be presented during the business case discussions and futuristic capex plannings.- Identify, understand and document the design requirements with various DC/Colo providers during the implementation and post contract (Organic growth).- Worked on hardware and services EOL while planning in-transit/global POP phase-out projects with the defined scope of internal migrations/cessations which included; powering-off, dismantling and scrapping of the devices at various Colo, Carrier Hotel and NNI sites in an efficient, secured & cost saving manner.- Responsible to initiate and drive the implementation projects related to building new PoP capacity & updating existing infrastructure deployments for the SDH, MPLS, Internet technology.- Experienced in driving multiple circuits provisioning on CISCO and Juniper equipments for SDH network.- Elementary knowledge of Python.Tools Used: Fileade, ECMS, SESAM, GINI, Optima(Pega), Naomi, Oracle(For Hardware ordering), Visio

- Worked with internal teams like; Sourcing/Buyers, to identify and plan futuristic backbone network requirements to meet needs and recommend On-Net upgrade, Capex Off-Net and Opex for site leasing models.- End to end responsible for POP hardware planning and deployment of the POP network including multiple IPLC/DPLC/L3 NNI/P2mP circuits with various Telco providers around the globe.- Responsible to drive the core network expansion projects in parallel to the creation of changes based on the requirements and to be implemented on time as per the plan.- Played major role in business forecasts and requirements from the capacity utilization perspectives further with additional responsibilities to plan and manage upgradation and augmentation of network capacity. - Adept in developing a long-term strategy to identify the possible expansion markets and organic growth with the potential access partners.

Worked with Atos SE (Societas Europaea) a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client, a Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.•Management of the overall Data network as per the customer requirements being involved in both proactive and reactive incident and problem management which also involves interaction with various teams globally to investigate the root cause.•Basic Change implementation on Security devices such Cisco ASA and Juniper FW within the defined SLA during the current transition period.•Working within well-defined SLA (Service Level Agreement) following the defined processes and ways of working with prime and major focus towards customer satisfaction.•Creation and implementation of changes based on the customer requirement.

British Telecom, one of the world's leading providers of communication solutions and services operating all over the globe working with all network operational sites in almost all the regions of APAC, US and EMEA with an exposure to multiple global customers in the field of Airlines, Petro, FMCG, Pharma, Content Delivery, BFSI.Network Operations & Management:1. Managing and Monitoring the overall Voice and Data network as per the customer requirements as a Shift Lead/SME.2. Troubleshooting of basic Cisco IP Telephony related issues with the help of Cisco Unity and Cisco Call managers.3. Managing and monitoring Call Express and Cisco Manager Farms and Voice Gateways with the help of the monitoring tool called SMARTS.4. Responsible of system readiness and operational readiness testing.5. Worked closely with Account Start up teams being involved in the transition of three different complicated and successful projects.6. Worked closely with Ops Manager as an SME for the projects/assignments allotted. 7. Co-ordination with the account start-up units for the project start-up teams for system readiness issues.8. Troubleshooting of the high level issues related to the Cisco IPT and Voice with the help of Voice team.9. End to End co-ordination with customer and BT MPLS team for the issues related to MPLS.10. Performed day-to-day activities related to the Cut-over and migration of the sites(as a part of Transformation), in BT MPLS cloud with the help and coordination of Project as well as MPLS Core team.11. Extensive experience of NoC Start-up in successful and planned manner.

Acted as an escalation gate to resolve critical issues of the team members. Skills in conducting various training sessions for enhancing the performance and quality of service using the knowledge of the protocols.Commissioning routers & switches / computer hardware devices, printers and ensuring maximum up-time which involves LAN/WAN design and implementation using Cisco routers, hubs and switches.Ensuring seamless connectivity between remote locations of network, coordinating with Managed Network Service providers in case of any downtime.Worked with Customers, Vendors, and staff to produce Network designs and to develop competencies to match with the customer requirement resulting with customer satisfaction which involves detailing network requirements and equipment helpful to implement different designs, producing service design documents such as drawings and recommendations for a particular approach, and the presentation of same to technical staff and management.Acted as an interface with multiple carriers / vendor supervisors /managers as an escalation point of contact that is required to maintain system/link availability and restore service being involved in remote troubleshooting & Customer Infrastructure Management for Production devicesManaged highly priority incidents, emails, & server level issues escalated from Level I Support, within SLA through propriety ticketing system.

Managed the overall administration of LAN, VLAN, WAN systems, involving configuring VSAT like HN7000 & HN7740 (Hughes VSAT Model Number), TDMA, SCPC and PAMA links.To look after the whole gamut of activities pertaining to Project planning, Integration, Project development monitoring activities, Identification of bottlenecks within given timeframes.Responsible for designing Service Delivery Document based on the different required changes, agreed by the customer.Analysis of customers LAN/WAN to determine network performance problems.NOTEWORTHY MILESTONES:Played a key role in the BSNL AND G-TELECOM project, in which BSNL and G-TELECOM has the tie up with the Hughes in providing the internet connection as well as E-education from Hughes utilizing the bandwidth of BSNL to all the franchisee’s of HUGHES. Also worked on the project as project coordinator of SREI Sahaj E-Village Ltd. which provided internet and intranet connectivity on the sites as per tie-up between SREI SAHAJ and HCIL.