Provide effective, efficient, and professional HR advice, guidance, and support through various remote contact channels to all employees across the AVANGRID Business. Provide advice and facilitate compliance on HR policies, procedures, processes and administration to line managers and employees, applying and interpreting the policy as required. Apply an understanding of key regulations, policies, and practices to protect the interests of the organization and individual. Answer all incoming inquiries in line with the agreed service level standards and ensure that for each inquiry, accurate and concise information is captured in the Contact Management System to allow for an audit trail and production of accurate management Information. Undertake all administrative and process activities in line with agreed service level standards. Coach employees and manager through all activities in HR related self-service systems (SAP HR, HR Portal & any other HR Systems as required). Fully embrace new and existing HR technology and continuous improvement, identifying and suggesting ways to enhance service levels, provide additional value, and work more effectively. Possess confidence to probe situations and use information available to make judgements on the most appropriate course of action, ensuring where necessary complex issues are escalated to specialist teams for support. Provide clear and logical guidance on how to use HR systems, either over the telephone or in writing, to a variety of end user learning styles.

Processed incoming transactions in accordance with established service level standards. Submitted tickets through various internal sites for security badges, equipment (laptops and mobile devices) and other items necessary to prepare for a new hire’s first day. Processed new hire paperwork and support onboarding, including I-9 verifications and E-Verify. Created and maintained personnel files. Utilized internal phone system to answer phones for onboarding team to assist new hires and managers. Processed verifications of employment through a case management system. Conducted a weekly new hire orientation with team members both virtual and in-person. Worked both independently and as a team member and maintained confidentiality of employee information. Applied an understanding of key regulations, policies, and practices that protect the interests of the organization and individual. Fully embraced new and existing HR technology and continuous improvement, identifying and suggested ways to enhance service levels, provide additional value, and work more effectively.

Onboard all new hires. Assist candidates with the process from start to finish. Track candidate progress via data-tracking spread sheet. Review all incoming pre-hire paperwork, including drug screens, background checks, and immunizations. Create offer letters and job descriptions. Meet with all new hires in a one-one setting to complete onboarding documents and I-9. Verify I-9 using E-Verify. Create employee files, scan and properly label/file all documentation received by candidates. Follow up with candidates during first weeks of employment.

Review, update, and revise company hiring practices, vacation, and other human resources policies to ensure compliance with Teachers Retirement Board and Department of Education, as well as all local, state and federal labor regulations. Managed open enrollment for all employee benefits including HSA, 403B, and Health/Dental/Vision. Assisted retired/terminated employees with COBRA enrollment and processing. Worked directly with USI to maintain coverage for employees, correcting any issues that may have arisen, as well as change of life benefits. Partnered with Plan With Ease to manage 403B benefits for all eligible employees. By creating and maintaining positive and responsive work environments, raised employee retention rate by 8% to achieve a greater than 90% retention rate over a 2-year period. Developed diverse recruitment programs to successfully increase the recruitment of female and minority staff members while meeting affirmative action requirements.

• Handle all legal notices that go into 6 of our 9 papers and adhere to the strict deadline for each paper • Properly format each legal notice into our Mactive system, as well as ensuring that the notice runs on its scheduled day and in the correct paper • Prepare requested affidavits and or tear sheets for clients • Take inbound calls from clients looking to place notices or that may have questions regarding the Legal Notice Sections in our papers. • Collect on all legal accounts more than 30 days past due. Run weekly aging report to determine which accounts have short paid or failed to remit payment. Call account holders to attempt to collect on debt, if unsuccessful, send demand letter and refer to collection attorneys.