Sara Narkis Email & Phone Number

Petah Tikva, Center District, Israel

Lead Tier 2 team: Oversaw management and training of new representatives, while developing comprehensive guides and resources.Created and maintained an information websitetailored to the specific needs of customers in the field.Streamlined operations and enhanced team efficiency: Leveraged expertise in Active Directory, Exchange, NAC applications, RDP, Networking, and VDI.Acted as a team leader in group projects: Delegated tasks and provided feedback to team members.

Petah Tikva, Center District, Israel

Resolved technical issues across various platforms, including Managed web-based and application-based VPN clients. support to organizations (50 - 1000+ users). specialized in a wide variety of faults, office, office 365, Windoows OS, user management AD - DS, RDP, VPN client (web and application), OneDrive, SharePoint, Airwatch MDM VMware virtualization (Horizion) and more.Resolved user calls from multiple orgs, identifying and implementing solutions efficiently. Reduced call volume by addressing FAQs through online resources and targeted comms.Partnered with internal/external teams to resolve complex technical issues.

Led the planning, coordination, and execution of intelligence-related projects, ensuring their alignment with organizational objectives and contributing to informed decision-making processes.Utilized advanced techniques and modern software to compile and review gathered data, aligning with specific organizational requirements.

Data Research Analyst

Chcss

Activities and Societies: Certified hands-on cyber security specialist with knowledge in installing, configuring and managing, as well.

Computer Programming

Data Processing

Compiling and reviewing gathered Data using modern data analysis techniques and software according to various demands of relative.