Sara Ramos Email & Phone Number

London, England, United Kingdom

• Expertly greeted visitors, creating a welcoming environment, and efficiently sorted and directed high volume of emails, enhancing communication efficiency.• Skillfully managed client bookings across multiple platforms including telephone, email, and OpenTable, and acted as key point for collecting and channeling customer feedback to improve service quality.• Demonstrated exceptional problem-solving abilities by effectively resolving conflicts and concerns, ensuring customer satisfaction and maintaining harmonious restaurant atmosphere.• Played vital role in mentoring new hires, facilitating their quick and seamless integration into restaurant's operations, improving team efficiency and cohesion.• Responsible for meticulous management and documentation of booking deposits, ensuring accuracy in financial transactions and record-keeping.

Lisbon, Portugal

• Managed and organized high volume of emails, effectively routing them to appropriate parties, ensuring optimal communication flow and efficiency.• Expertly coordinated client bookings and appointments through telephone and email, optimizing scheduling process and contributing to seamless guest experience.• Diligently conducted document checks and control, ensuring accuracy and completeness, coupled with comprehensive administrative support including precise data entry and meticulous reservation record maintenance.• Responsibly scanned and managed sensitive documents, upholding highest standards of confidentiality and data protection at all times.• Proactively managed Facebook and Instagram accounts, enhancing online presence and engagement, while providing exceptional customer service, adeptly addressing inquiries and resolving guest concerns, consistently receiving positive feedback for service quality.

Bachelor'S Degree, Human Resources Management, Upper Second Class Honour 2:1

Bachelor'S Degree, Human Resources Management/Personnel Administration, General, 2:1