Sarang Verma Email and Phone Number

• Flight Check-in: checking in passengers for flights at the ticket counter and gates.• Documentation: verifying passenger documentation, assigning seats, providing gate information and checking baggage.• Customer Service: assisting passengers with their issues in the airport.

• User Management: Added new users and managed existing accounts in Yardi Voyager.• Access Issues: Resolving user’s access related issues with rentcafe.• Transaction Handling: Facilitated financial transfers and resolved refund related issues.• Technical Troubleshooting: Diagnosed and fixed technical problems for users.

• Team Management: Guided, Coached and Mentored a team of customer service associates for users based in US.• Assessed the team performance and provided personal feedbacks; improved existing feedback process that resulted in increased overall CSAT by 30%.• Curated Reports and Review: provided regular reports to management and monthly review.• Online Retail Support: Provided support for online retail service such as delivery, returns and refund issues.• Product Support: Provided technical support and troubleshooting for products.

• Product Support: Provided technical support for laptops and desktops to users based in US.• Prepared & analyzed reports for sales using servicenow, leading to a 20% increase in warranty sales.• Provide technical support to end-users and perform troubleshooting within ServiceNow.

• Windows system administration, Application/software installation and troubleshooting.• Customer Service: Resolved customer issues and ensured customer satisfaction.

• Device Support: Assisted customers with iOS devices and online access issues.• Tier 2 Customer Service: Took ownership for individual customer cases and provided resolution.• Provide technical support to end-users and perform troubleshooting for iOS devices.• Customer Service: Resolved customer issues and ensured customer satisfaction.

• Provide technical support to end-users and perform troubleshooting for iOS devices.• Customer Service: Resolved customer issues and ensured customer satisfaction.

• Audit Reporting: Prepared audit reports to improve communication with customers.• Learnt Six Sigma methodologies to understand quality control.

• L2 Customer service: Resolved issues with delivery, returns and refund for high value items.

• Customer Service: Addressed customer queries regarding products on retail website.