 Work gap management to ensure all consumer files move per the work flow strategy for each project Designing new work flows to increase profit margins by implementing additional or improved strategies to generate revenue ensuring positive ROI at all times. Forecasting yearly budgeted Goals based on the expected liquidation from projected placement for projects. Deriving Agent goals based on the budgeted goals for each month. Providing projections against the… Show more  Work gap management to ensure all consumer files move per the work flow strategy for each project Designing new work flows to increase profit margins by implementing additional or improved strategies to generate revenue ensuring positive ROI at all times. Forecasting yearly budgeted Goals based on the expected liquidation from projected placement for projects. Deriving Agent goals based on the budgeted goals for each month. Providing projections against the budgeted goals to the management on weekly basis along with a POA to meet the requirements by EOM. Meeting the client expectations through compliance SLA’s. Representing the Centre on a weekly performance and audit review meets with the Client. Co-coordinating with the Support teams to ensure Support departments execute the expected task in a timely manner in-order for the Process to have a smooth Work flow. Managing the end to end collections for 5 projects across two sites at Pune and Vashi offices respectively. Current span of control is at 307 CSE’s, 20 Team Leads and 4 Assistant managers. Show less

Span of Control- 7 Team Leads and 105 CSE’s Principle Duties & Accountabilities EOM revenue forecast supported with a strategy a Plan of Action in place. Meeting the client expectations through compliance SLA’s. Representing the Centre on a weekly performance and audit review meets with the Client. AF&C (Attrition forecast & control) across the Board. Analysis and preparing a Plan of Action to meet the Client targets based on the Day 5-10-15-20 portfolio… Show more Span of Control- 7 Team Leads and 105 CSE’s Principle Duties & Accountabilities EOM revenue forecast supported with a strategy a Plan of Action in place. Meeting the client expectations through compliance SLA’s. Representing the Centre on a weekly performance and audit review meets with the Client. AF&C (Attrition forecast & control) across the Board. Analysis and preparing a Plan of Action to meet the Client targets based on the Day 5-10-15-20 portfolio projections Manage the operations and the workflow of the collection team Formulate and promote best practices in collection policies Monitor accounts to identify past due amounts and prioritize collection efforts Effectively communicate departmental/team objectives on a regular basis Develop strategies and goals to increase productivity and repayment Motivate and create a positive working environment to achieve performance standards and productivity goals Provide proactive leadership for the collections team Monitor and review work of the collections staff members to ensure it is effective and within the company and legal policies Monitor work plans and adjust staffing levels to meet company goals Set work schedule to ensure that staffing meets customer volume and that appropriate floor coverage is achieved at all times Conducting Brainstorming sessions with the Team Leads on weekly basis Team Lead Performance review meet Practice the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers Show less