As a Lead Business Analyst at Extentia Information Technology, I collaborate with business stakeholders, development teams, and UX-focused design teams to deliver successful projects using Agile SDLC. I have obtained multiple certifications, such as Certified ScrumMaster (CSM) and Certified Scrum Product Owner (CSPO), to enhance my skills and knowledge in this domain.I enjoy solving complex problems with empathy and creativity. I have worked on various projects from their pre-sales phase, such as developing a chatbot for a leading bank, creating a mobile app for a healthcare provider, and designing a web portal for a travel agency. I use requirement elicitation techniques, systems analysis, and design thinking to understand the needs and goals of the clients and users, and to deliver solutions that meet or exceed their expectations.